UPDATED: Vendor RANT

UPDATE:
I sent this vendor an email about the situation telling her I want the merchandise within 2 weeks. Well, that was 3 days ago.....still no response! I'm, starting to get very worried that I may never see my stuff or my money....UGH!!!!!!



Okay, I'm not going to mention names, but several months ago I vented about a certain vendor who I ordered merchandise from about 8 months ago and STILL have not received it.

Its a month and a half before my wedding and I still havent received my stuff. I've emailed her several times and each time she kind of brushes it off or says she's 'moving my order to the top'. She does her orders based on wedding date, which I understand, but i mean, I placed these orders forever ago AND its kind of cutting it close now.

Back in December I asked her when I could be expecting part of my order and she said she'd get it out to me before the new year -- well its now mid-April and still nothing

I want to email her and say something, but i feel like i either i get brushed off or I'm pestering her. I just feel like its rediculous to be waiting this long for stuff that i ordered last spring!

I remember you posting about this before and how it's a vendor that has received good reviews but is still kinda new-ish in the business (so in other words, she should be trying to get as much positive feedback as possible!!!)...

I suggested before, and will suggest again, that you email her and let her know that you expect your item(s) in the next two weeks or you want a refund and state that you will be posting negative review of her on LIW (she's gotten so much of her business from fellow brides on here so it will affect her).

I think that way too much time has passed. Sorry, but she keeps changing her story as to when she'll have it for you, and why it hasn't gone out etc. Give her a time limit and then if she hasn't sent the things to you, follow through and get your money back and post a detailed filled thread about what happened.

I have 3 words....BETTER BUSINESS BUREAU!!!! I'm sure you'll have your order overnighted

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Posted by MrsQ-in2007

I remember you posting about this before and how it's a vendor that has received good reviews but is still kinda new-ish in the business (so in other words, she should be trying to get as much positive feedback as possible!!!)...

I suggested before, and will suggest again, that you email her and let her know that you expect your item(s) in the next two weeks or you want a refund and state that you will be posting negative review of her on LIW (she's gotten so much of her business from fellow brides on here so it will affect her).

I think that way too much time has passed. Sorry, but she keeps changing her story as to when she'll have it for you, and why it hasn't gone out etc. Give her a time limit and then if she hasn't sent the things to you, follow through and get your money back and post a detailed filled thread about what happened.

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thank you so much for your suggestion. I definately agree with you -- i need to be more stern with her. weird thing is, i usually am a 'go-getter' but for some reason (probably because she was a previous bride only last year) i feel bad. but you're definately right, i should have my stuff within the next 2 weeks!

dude seriously, last spring?! how many weddings can she have in one year that she can't finish your order? what is it like a thousand items she's making for you!? you should sooo give her an ultimatum and i commend you for being this patient!!! GOD know i'dve lost it by now!!

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Posted by bonitachyc

dude seriously, last spring?! how many weddings can she have in one year that she can't finish your order? what is it like a thousand items she's making for you!? you should sooo give her an ultimatum and i commend you for being this patient!!! GOD know i'dve lost it by now!!

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I placed the order last spring for TWO things! two! thats why im so mad. and then another order a few months ago for another 2 items. So in total, 4 items, but 2 of which really should have been finished like 6-8 months ago

I remember sending you an FM after you posted about them last time.....while she does seem like a truly nice person, I was turned off that items could possibly take that long to make.....that being said, I decided to order my RB pillow from someone else...........I know that doesn't help you, but she should at least realize that this situation has probably already steered business away from her!!! Good luck, and if I were you I would tell her to get the items to you by the first week of May, or refund you, so at least you have a little time to order them elsewhere!

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Posted by HelenZ

I remember sending you an FM after you posted about them last time.....while she does seem like a truly nice person, I was turned off that items could possibly take that long to make.....that being said, I decided to order my RB pillow from someone else...........I know that doesn't help you, but she should at least realize that this situation has probably already steered business away from her!!! Good luck, and if I were you I would tell her to get the items to you by the first week of May, or refund you, so at least you have a little time to order them elsewhere!

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Hi!!! I remember your FM I actually just emailed her. I too feel bad because she is a very very nice woman, but something seems shady. It just isnt possible for orders to take this long. And now I'm worried because even if she does refund me....I wouldnt even know where to go to get custom-made hankies and hats I wish I had known this so much sooner.

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Posted by HelenZ

I remember sending you an FM after you posted about them last time.....while she does seem like a truly nice person, I was turned off that items could possibly take that long to make.....that being said, I decided to order my RB pillow from someone else...........I know that doesn't help you, but she should at least realize that this situation has probably already steered business away from her!!! Good luck, and if I were you I would tell her to get the items to you by the first week of May, or refund you, so at least you have a little time to order them elsewhere!

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Yep, just wanted to add that I too did not order from her because I kept wondering 'well, how long would it take for her to get it to me since my wedding is in October???' I personally like to get my things asap after ordering - otherwise, what's the point of ordering early???

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Posted by AeroJenn
...I actually just emailed her. I too feel bad because she is a very very nice woman, but something seems shady. It just isnt possible for orders to take this long. And now I'm worried because even if she does refund me....I wouldnt even know where to go to get custom-made hankies and hats I wish I had known this so much sooner.

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Don't worry, if she can't do these items for you, I'm sure all of us LIW'ers can find another vendor to get them from in time!!!

wow 8 months... Eeeeek ~ did she take your payment? if so she should have produced your order ASAP! 4 items cannot be done in over 8 months... WOW! she must be realllllly busy! that is CRAZY!

now thats beyond ridiculous!!

I really hope you hear something SOON!

I'm so sorry that she hasn't responded!!!! you must be feeling so frustrated....as far as where you could order from........try this ebay vendor (I haven't ordered from them yet, but their feedback is 99.7% positive out of 7293 feedback comments).

Here's a link to their store:
Memories Collection Keepsakes

and here's a link to their hankies specifically:
hankies
these are for women, but I noticed they also have a section for men's hankies.

If I were you, I would just send her an e-mail explaining that due to her lack of a response, you have ordered elsewhere, and she should mail you a check within a week. Good luck!!!

ugh Jenn who needs this stress? I'm so sorry! I hope she gets back to you soon. I have a similar problem with a different vendor. She's this lady that makes custom dresses for American Girl dolls- I want her to make replicas of my niece's dresses for the bridal party - and she tells me she's gonna get to it and I don't hear from her for weeks on end! I always have to pester her and it's such a PITA. I emailed her recently and just curtly said 'just want an update on the progress.' I mean hello, if you can't get around to it- let me know! I need to come up with other options. She said she has the material and will be starting them soon. Hmmmmmm...

So I feel your pain, Jenn! But this is ridiculous! Your wedding is any day now! She needs to get on the ball!!!

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Posted by Pencils

How did you pay for this? Considering that your (our!) wedding date is coming up soon, you might want to consider cancelling the order and letting your credit card company know--if you paid by credit card--and get the items from someone else. You do NOT need this stress right now. I know I don't, and we're gettng married on the same day!

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we paid by checks. i dont know what to do about getting my $$ back now.