Hey girls - I ordered a BM dress from Lynbrook Bridal Center on Sat. I called this morning to get the style number so I could look it up online and they asked me why I ordered a discontinued dress?!?!?!?! I ordered it on this past Saturday (2 days ago). They took my money Saturday and I had no idea it was discontinued, obviously. And then they didn't bother to call me even though the woman I spoke to today knew right away it was discontinued. (why was it on the rack in the first place) I asked if they were planning on calling to let me know, if I hadn't called and they basically said, they would've called in about a month when they were ready to order this particular dress.
Sorry but I had to share - it was the perfect dress (really different from anything else I've seen) and I just can't believe how bad their customer service was.
DGoldfarb0776
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Wow you should be glad you called. I can't imagine what you would have gone through if you hadn't.
I was going to try there a while back when I was looking for BM/MoH dresses but we went with David's Bridal instead.
GinaZ
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get your deposit back and go somwhere else! Thats just wrong!
DCW 2008
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Thank god you called. That is not nice of them. I went there too and they were not helpful at all.
agraydc
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sorry to hear that, go somewhere else, you dont want to do business like that... hope it all works out for you!!!
lizzie217
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That is terrible! I'm sorry this happened...its so annoying to find BM dresses everyone can agree too....but you will
Autumnbride03
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that stinks! but be grateful you know sooner than later!!
MakingofaMulligan
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Thanks girls!!! Sorry, just needed to vent and also forewarn anyone who might be considering ordering dresses from them........
I probably should've realized when they more or less dismissed me because I only have one MOH/BM
Fall BZ 2009
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WOW! Good thing you called!
Brooklynbride
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Posted by GinaZ
get your deposit back and go somwhere else! Thats just wrong!
I agree!!! Horrible
klanghan
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definately go someplace else, it soounds like they have no idea what they are doing there!
Cpt2007
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thank goodness you called them!!! hope you got your money back!
FtrMrsV
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Ugh!!! I hope you get your money back. I went there to look for dresses and was disappointed with their service. Good luck!!!
PegaLega
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Get your money back, your contract is for THOSE dresses not a replacement so they should not give you a problem. Most places know an approximate date of a dress being discontinued way before its discontinued so there is no reason that they couldnt tell you this when you went-unless they just found out.
If you are bent on those dresses ask them if they HAVE been discontinued yet and if they havent tell them to order them NOW since they took your money already for them-if not get your money back
TPalms
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I had gone in with a swatch of a shade of blue that I was looking for. They said I could order the Bill Levkoff dresses that I picked out in certain color combinations (that I had my heart set on)...
When I went to Lillette's to order them, that's when I found out that what Lynbrook Bridal told me was incorrect.
