I am so annoyed right now. I ordered a card box from for the modern bride and told me I had to pay a rush fee (even though it was more than 2 months before the wedding.) They email me today with a picture and one of the colors is not at all described as what I want. I asked them to change one of the colors and they tell me its too late, everythings already glued down. I had to pay $100 and I'm not even happy with it. I'll have to deal with it because I cant stress it anymore but I definitely am NOT happy.
gabbie83
Posted:
Member since
Re: Vendor Rant: Cardbox
i hear you, i had so much drama with my cardbox as well. I ordered it 3 months before my wedding and it didnt come till the day before the wedding. I was going nuts.
futuremrsfab
Posted:
Member since
Re: Vendor Rant: Cardbox
thats terrible- did you pay by credit card- maybe you can dispute the charge?
kslmbuggie
Posted:
Member since
Re: Vendor Rant: Cardbox
Posted by futuremrsfab
thats terrible- did you pay by credit card- maybe you can dispute the charge?
yes that was going to be my suggestion.
2007 Crescent Bride
Posted:
Member since
Re: Vendor Rant: Cardbox
I ordered mine in March and I still don't have it!!!
jcslady
Posted:
Member since
Re: Vendor Rant: Cardbox
yeah i am glad i cancelled my order with them! they were very hard to get a hold of !! i ended up ordering it somewhere else.
TheFutureMrsM
Posted:
Member since
Re: Vendor Rant: Cardbox
I had no problems with them at all and my cardbox came out amazing.
I ordered mine about 7 months in advance cause i know how busy they are.
I am sure it will look beautiful i person
KKPK1004
Posted:
Member since
Re: Vendor Rant: Cardbox
I almost ordered from them and decided against it. Now I am thankful I did
sorry to hear about your dilenma!
LeeLee111
Posted:
Member since
Re: Vendor Rant: Cardbox
I requested a partial refund being they mad me pay a rush fee but I'll let you know if they make good on this. Right now I am not too hopeful. Unfotunately I did not pay be credit card which is probably working against me as well.
Kimbalina
Posted:
Member since
Re: Vendor Rant: Cardbox
UGH!!! hopefully it will be great in person!
Toucan311
Posted:
Member since
Re: Vendor Rant: Cardbox
I ordered mine in december and its still not done! Annoying.
Maria31
Posted:
Member since
Re: Vendor Rant: Cardbox
That is ridiculous! They make you go through all of the trouble of filling out those forms, and they still didn't get the gist (sp?) of what you wanted?? I've heard stories about how accomodating they are, but this is nuts. I would definitely dispute the rush fee! So sorry you have to suck it up and settle for something that you aren't happy with!
I'm kind of losing my patience with them too. I ordered mine in December and still don't have it!
Maria31
Posted:
Member since
Re: Vendor Rant: Cardbox
Posted by Mimacat
I ordered mine in december and its still not done! Annoying.
We both ordered in December and need them for the same day! I hope they pull through for both of us!! I wonder whose they made first!
bluekat16
Posted:
Member since
Re: Vendor Rant: Cardbox
Oh no!! hopefully they will make good on the partial refund...if not definitely try to dispute it.
Espo22
Posted:
Member since
Re: Vendor Rant: Cardbox
wow sorry that happened.
I ordered from them and had no problems at all, they were actually one of the easiest vendors to deal with. I ordered mine in january, i knew that they make your cardbox only when its closer to your wedding not from the date you order so i knew to expect mine around beginning of may or sometime around then. I actually got it earlier like beginning of April. Even after they were great bc they gave me a tracking number and emailed me to say it was sent out that day...then the day it got delivered they emailed me to ask if i received it bc they checked to make sure it arrived and tracking number showed that it did and they wanted to make sure it arrived and was in good shape.
Sorry that your experience wasnt great. What color did they use and what was the color you asked for? they send over a sheet for you to fill out so if you still have that saved on your computer send it to them to show what you did ask for and how thats not what you received. Sometimes vendors might think it was your mistake so thats why they will charge you more, but if you show it wasnt maybe you wont get charged extra
Toucan311
Posted:
Member since
Re: Vendor Rant: Cardbox
Posted by Maria31
Posted by Mimacat
I ordered mine in december and its still not done! Annoying.
We both ordered in December and need them for the same day! I hope they pull through for both of us!! I wonder whose they made first!
I think I'm going to email them right now and make sure they do mine first
hannahshim
Posted:
Member since
Re: Vendor Rant: Cardbox
omg thats horrible! open a dispute! do you have the orginal request saved on your comp? that seriously ***** I would probably go crazy on them!!
Espo22
Posted:
Member since
Re: Vendor Rant: Cardbox
Posted by Maria31
That is ridiculous! They make you go through all of the trouble of filling out those forms, and they still didn't get the gist (sp?) of what you wanted?? I've heard stories about how accomodating they are, but this is nuts. I would definitely dispute the rush fee! So sorry you have to suck it up and settle for something that you aren't happy with!
I'm kind of losing my patience with them too. I ordered mine in December and still don't have it!
you wont get it until just a few weeks before your wedding or closer to your wedding. They dont start making them in order of who ordered first, they go by the month you are married, thats the order they do it
Maria31
Posted:
Member since
Re: Vendor Rant: Cardbox
Posted by Mimacat
Posted by Maria31
Posted by Mimacat
I ordered mine in december and its still not done! Annoying.
We both ordered in December and need them for the same day! I hope they pull through for both of us!! I wonder whose they made first!
I think I'm going to email them right now and make sure they do mine first
LeeLee111
Posted:
Member since
Re: Vendor Rant: Cardbox Revised to Rave
Ok they just called me and agreed to do a new box for me. This is what I like about good vendors, its ok if things arent right but make it right for the customer.
