vendor rant--Red Envelope
I told some of you that I ordered BM gifts and some other gifts from Red Envelope. The quality of the items is very nice, and I was raving about it.
Well, I spoke too soon---the items are great but customer service is totally lacking. They simply do not know how to track an order or how to look at their own order history! They made a mistake and only shipped part of an order. I was supposed to have free shipping. I had to point out that my order was not completely filled and it took 5 phone calls to determine where the other items were and whether they were shipped. Now, they want to charge me shipping on the items that were missing (even though they admit that I did order them at the same time). They said that since they already sent me part of the order, they can't just eat the cost of shipping another box. Well, it is not my fault that they did not ship all in the same box. I ordered it all at the same time and I had a promotion for free shipping. I have spent hundreds with them just in a few weeks. I will not order from them again.
We still need GM gifts. I had given FH the catalog to look at but now he won't order from them!!!!!
I ordered something from exclusivelyweddings and did not have a problem, so maybe FH will try there instead.
If I remember to give Red Envelope a grade in my post wedding vendor review, it will be about a C minus
-would be lower but since I liked the items, they get a somewhat passing grade.
Oh, and the vendors that are listed in my profile all have A pluses so far.
Red Envelope is officially my first bad vendor rating!!!
Well, I spoke too soon---the items are great but customer service is totally lacking. They simply do not know how to track an order or how to look at their own order history! They made a mistake and only shipped part of an order. I was supposed to have free shipping. I had to point out that my order was not completely filled and it took 5 phone calls to determine where the other items were and whether they were shipped. Now, they want to charge me shipping on the items that were missing (even though they admit that I did order them at the same time). They said that since they already sent me part of the order, they can't just eat the cost of shipping another box. Well, it is not my fault that they did not ship all in the same box. I ordered it all at the same time and I had a promotion for free shipping. I have spent hundreds with them just in a few weeks. I will not order from them again.
We still need GM gifts. I had given FH the catalog to look at but now he won't order from them!!!!!
I ordered something from exclusivelyweddings and did not have a problem, so maybe FH will try there instead.
If I remember to give Red Envelope a grade in my post wedding vendor review, it will be about a C minus
-would be lower but since I liked the items, they get a somewhat passing grade.
Oh, and the vendors that are listed in my profile all have A pluses so far.
Red Envelope is officially my first bad vendor rating!!!
