vendor RANTTTTTTT, LONG sorry

Ok, no matter how frustrated I have been with vendors I have never actually posted a vent, but I have reached my limiit right now. I ordered my bm gowns three months ago from a well known vendor. A few weeks later I ask them to order me a swatch of the dress. One month later no swatch. I need the swatch b/c my bm dresses are peach and I am trying to match up the tie for my GM. Ok, so three weeks after that no swatch. The vendor then says that she has some peach chiffon from the same dressmaker (my dress is satin) that she will mail me. Also, I ask her to take a swatch from my dress which she is holding for me and she says sure. Two weeks go by, I call regularly and nothing!! Everytime I calll she is sending it to me. This goes on for another week or so. Fast forward to this week and I call her on Tues and she says my dress is too hard to take a swatch from, but she will look through her scarps to find something that is similar to my dress. She promises to mail it to me the next day. I call today b/c I have not received it. She tells me that she can't possibly mail me a swatch of the peach b/c it doesn't match. So I ask is the Jim Hjelm peach different in chiffon than satin and she says no, but she can't take a swatch from someone else's dress and she can't find anything to match my dress or the chiffon of the JH dress. So now I am going to the tuxedo place on Sat with no swatch and the peaches won't match for all I know. I am PISSED b/c had she looke dthrough her stuff three weeks ago she would have known that she didn't have the right peach and could have told me that instead of giving me this false expectation that I would have teh damn swatch to take with me to the tuxedo store.

I feel like she lied to me each time that she was mailing it and she could have just been honest. My BM dresses come in next week so this is all moot at this point, but you think you spend $1000 with someone the least you can get is a damn swatch.


Okk, vent over.

Did you try contacting the manufacturer directly?

We got my MOH dress swatch in 3 days.

There is no reason why she cant call the manufacturer of the dress and have them send you the sample. That is total BS. Demand for her to do her job and get you the swatch.
If not do it the all time sneakie way.... Go to a different salon, seem interested in the dress. Ask for a swatch to bring home to your mom to see if she thinks the color is nice.

ok this is what i did, i went to a differnt bridal store and pretended i was looking ar colors and the dress the girls got, i then asked to show my friend the swatches, i walked over to her with swatch book in hand and she pulled my color of the girls dress i needed...


go do that!

Really?? Thanks for the advice girls! She has been saying that she ocntacted JH and they still have not sent the swtach in. blah blah blah. I am going to call Jim Hjelm today and see what I can do.

Thanks!

This just ***** b/c she is a VERY popular vendor on here and I expected better service than this.