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Vent - final meeting at RH tonight

Original post by ReginaH

I'm sorry in advance if this is long.

I am getting married in 10 days and had my 'final' meeting tonight to go over everything and make the last payment. I am so beyond upset right now, I could scream. I originally had this appt for Monday night but my BM called me last Saturday morning, saying that they were leaving early on Monday and I had to reschedule because they wouldn't be there. Mind you I made this appt with them over a month ago. They left this in a voicemail, so when I called back, they were unable to take my call. Three hours later they call me back and say the only other night I can come in is tonight, Wednesday. I say ok fine, I had to reschedule everything with work, and now FH can't go with me because he is NYPD and has to work a double tonight. Ok, whatever, my dad was gonna come with me. Not a problem, I understood. My appt was for 7:30 i get there and there are all these sketchy looking people there and i guess something was wrong because one of the women was carrying on and crying about something. Ok, made me a little uncomfortable but whatever. My dad and I just sat there and waited. My BM came over and said 'ugh i'll be with you shortly, you know this appt came late and blah, blah, blah.' Ok, so my BM had a couple in the office and apparently, this group that was carrying on was theirs too.

So the next thing, this guy comes out and says he's gonna start with us and my BM will finish, ok, great. So, we go into the office and he knows nothing about my weddng and he makes one bad joke after another. I'm getting married there in 10 days, please don't make jokes about my guests being served 40 oz beers or when I ask what the waitstaff will be wearing, tell me that they'll be wearing rags. I'm trying to confirm details that I may have missed. I'm having a black tie affair, I want to make sure that everything will be perfect. The one thing he did tell us was exactly what to make sure we tip the Maitre'd and the bridal attendant. He sat there and calculated the number of guests I am having and gave an exact dollar amout to be sure to tip them. Obviously, we know to take care of them. I don't need to feel pressured into a $ amount. It was just very tacky.

When I finally spoke to my BM on the phone Saturday, they gave me my final payment amount. This guys starts playing with the calculator and tells me that my BM was off 30 bucks but could not tell us how. So on top of the bank check we had we now had to give him 30 bucks because she left off 2 people. This made no sense because then that would mean I was paying 15 pp. Which is far from the case. He could offer no other explanation why it was off. Whatever, not a big deal, I gave him the 30 bucks. I'm supposed to have an outdoor cocktail hour and I asked about the guitarist and he looked at me and said 'you know you have to pay for that' really?? no s**t. I was trying to find out if it would be worth it and if the guy was available that night. Then when he was going over the calculations, he put in the viennese hour but when we were confirming the times, he didn't include it. Whenever I asked him a question, he told me to talk to my BM. I was so excited to have my wedding at CHCC but now I am so nervous. Then I asked about dropping off my favors and my BM would not be there the day I can drop them off, I asked him if I can drop them off without them there and he again tells me that I have to talk to my BM. I had the final meeting to go over all this stuff and now I feel like I have nothing resolved and am nervous about everything going wrong. Then he got really quiet and was like ok so we're all set. I was like aren't we waiting for my BM and he goes oh, just call your BM to go over all this stuff. Really??? that's why I'm here now. I understand it's a business and they need my final payment but if nothing was gonna get resolved tonight, just tell me to mail in the check and to call to finalize. Don't make me drive all the way out there, rearrange my work schedule, have my dad rearrange his schedule, to sit there and wait and then be treated like crap.

I'm sorry this is so long but I really feel horrible about tonight and I just want to cry. I never expected to me treated this way by them. I'm so nervous about everything getting messed up now.

I keep telling myself, that this is nothing and my wedding will be great but I'm so nervous now.

Vent over...If you read all this, I thank you.
SoonToBeMrsFox Posted:

Re: Vent - final meeting at RH tonight

i don't like this at all, especially since i'm also getting married at CHCC.

i'm so sorry that you were treated like that. i'm actually surprised by this. who was this guy?!

i would call them immediately and ask to speak to a manager and schedule a proper final appointment.

bebita0830 Posted:

Re: Vent - final meeting at RH tonight

I'd totally be feeling the same way if that was me. U're paying A LOT of money to have ur wedding there, they should be kissing u're a$$ right now, demand an app that fits in ur schedule,, u deserve it! and go over every single detail for ur wedding with ur assigned BM, u've been nice enough to deal with their crap, make sure to put ur foot down 'cause u def don't wanna be dealinf with their errors at the last min, they should be able to do everything to please u, it's their job and u're paying a great deal of money

evita2781 Posted:

Re: Vent - final meeting at RH tonight

ugh i'm so sorry that you have to deal with this so close to your wedding. i hope that they pull everything together for you
Danielle41209 Posted:

Re: Vent - final meeting at RH tonight



I'm sorry you have to go through this right now. I'd keep calling your BM until he gives you the information you want. Nobody should be treated like crap before their wedding, especially by someone who knows nothing about your wedding. I hope everything gets better.
Moonmist09 Posted:

Re: Vent - final meeting at RH tonight

i'm so sorry you were treated this way, but like someone else said, i would make an appointment with my BM and go over everything with him for peace of mind.

leesah85 Posted:

Re: Vent - final meeting at RH tonight


Posted by SoonToBeMrsFox

i don't like this at all, especially since i'm also getting married at CHCC.

i'm so sorry that you were treated like that. i'm actually surprised by this. who was this guy?!

i would call them immediately and ask to speak to a manager and schedule a proper final appointment.





ITA with this! im so sorry this happened to you!
ImgonnabeMrsC Posted:

Re: Vent - final meeting at RH tonight


Posted by Tink1118

ugh i am so sorry, from one CHCC bride to another, I would feel TERRIBLE if that happened to me 10 days before my wedding...give it 48 hours, let everything settle, and then call and tell your BM your concerns.

in 48 hours you will be able to articulate what you are upset about, rather than having your emotions (which are COMPLETELY justified BTW) get in the way

I hope that you get to tell your BM your concerns, and you can once again feel confident in CHCC.

Best of luck, have a glass of wine and hang in there!



This! Better make that two glasses haha!
IrishAli Posted:

Re: Vent - final meeting at RH tonight

That is AWFUL

I am so sorry you are dealing with this

DId you get to talk to your BM today?
ReginaH Posted:

Re: Vent - final meeting at RH tonight

my BM called me today on their day off but I was at work at missed the call. They aren't in again until Saturday. So, we'll see...I'm still so angry. The more I thing about it the more pissed I get. Ughhh

foundmylove Posted:

Re: Vent - final meeting at RH tonight

im sorry im sure it will work out in the end!!!

LindyBride22 Posted:

Re: Vent - final meeting at RH tonight

I am so sorry Regina!! I missed this post the other day but still wanted to send you some good thoughts. Who is your BM and who is the person you were talking to? I really hope they come through for you. You shouldnt have to feel this way a week before your wedding! Good luck on Saturday and hold your ground. Feel free to FM me and keep us updated! I know everything will come together and you will have an amazing day, but it is still awful you are going through this so close to the wedding
Thar1127 Posted:

Re: Vent - final meeting at RH tonight

UggHHh so frustrating! why cant people be competent?!

Summer Bride 2011 Posted:

Re: Vent - final meeting at RH tonight

I read the whole thing. If I were you, I would set up an additional appointment to discuss your concerns. I would also ask to speak with the owner to let he/she know about how the staff treated valuable customers. I know its hard to stay positive at a time like this. I hope everything works out. I'm sure you will have a beautiful wedding day!

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