Venting - help please!

What would you do if your florist screwed up your bouquets (and there were only 2 of them!) - i wasn't home at delivery time but when i got into the limo i realized and phoned them (they were open but there was no answer because they went to make other deliveries) it was only 2:00 in the afternoon... I was really disappointed because the flower they left out was green hydrangea/verbena which was my 'color' scheme.

I phoned them the next day Monday and the person i dealt with was out until Thursday. I left a message and never heard back. So i called again and left a second message where i was told he would call me back Sat. morning (came and went - nothing). I called AGAIN Monday and got him directly on the liine - he apologized and said he felt so bad, wanted to make it up to me. He said he would 'PERSONALLY' drop something off for me last night after work - so i went straight home = NOTHING.

I know i should just let it go but i'm only angrier now because i feel like he's making a fool out of me AND i paid for something I did not receive!!!

You should NOT let it go until you feel you have gotten what you paid for OR that they are trying to make some sort of ammends for the situation.
Keep calling. Stay on top of them and let them know that your dissatisfaction with their customer service will be shared with others if you are not helped!!!

i will. i may just walk in there with it! or better yet sic my mother on them