Very Upset w/ East Wind...(long, but need advice)
The wedding is not even here, and I'm completely dissatisfied with the service - esp at the Inn.
After much deliberation, we blocked the well over-priced rooms at the Inn. We had to put down a 50% DEPOSIT ON ALL ROOMS BLOCKED. Whatever rooms we can't fill, FH and I are completely responsible for. In addition, as guests book, they must also put down 50% Deposit, so 100% of the room is essentially paid for, and no one has even received the service yet - what a racket.
We started w/ a block of 10, and STDs went out 2 weeks ago. I called today to check on the block, and 7 rooms are already filled. I don't want to add anymore rooms to the block, b/c we can't be sure if we'll need 3 more, 5 more, etc and we're afraid of having to pay for unreserved rooms once June comes. The bitter part is that any guest who tries to reserve a room AFTER the block is filled, will NOT get the 'discounted rate.'! It's complete crap!
Now, I have to micro-manage the process, and check up on the block and guest list weekly to see if we should be adding more rooms. IT IS COMPLETELY UNFAIR THAT ANY GUEST OF MINE SHOULD HAVE TO PAY FULL PRICE, JUST B/C MY BLOCK IS FILLED! IMO, EW SHOULD HONOR THE RATE OF ANY GUEST WHO CALLS.
All the hotel manager cared about was potentially getting more $ for the rooms, or suckering us into blocking more rooms we potentially cannot fill. She actually recommended I direct my guests to another hotel!! ***?![]()
Talk about jumping over dollars to get pennies.
In addition, we are not only having our wedding out there, but RD, and Brunch in the morning for anyone who stays. Everytime I try and talk to the RESTAURANT MGR to book the RD, she gives me an awful attitude, and claims 'we have plenty of time.' Helllloooo - my wedding is almost 4 MONTHS away!!
Can anyone make any recommendations on what to do?
After much deliberation, we blocked the well over-priced rooms at the Inn. We had to put down a 50% DEPOSIT ON ALL ROOMS BLOCKED. Whatever rooms we can't fill, FH and I are completely responsible for. In addition, as guests book, they must also put down 50% Deposit, so 100% of the room is essentially paid for, and no one has even received the service yet - what a racket.
We started w/ a block of 10, and STDs went out 2 weeks ago. I called today to check on the block, and 7 rooms are already filled. I don't want to add anymore rooms to the block, b/c we can't be sure if we'll need 3 more, 5 more, etc and we're afraid of having to pay for unreserved rooms once June comes. The bitter part is that any guest who tries to reserve a room AFTER the block is filled, will NOT get the 'discounted rate.'! It's complete crap!
Now, I have to micro-manage the process, and check up on the block and guest list weekly to see if we should be adding more rooms. IT IS COMPLETELY UNFAIR THAT ANY GUEST OF MINE SHOULD HAVE TO PAY FULL PRICE, JUST B/C MY BLOCK IS FILLED! IMO, EW SHOULD HONOR THE RATE OF ANY GUEST WHO CALLS.
All the hotel manager cared about was potentially getting more $ for the rooms, or suckering us into blocking more rooms we potentially cannot fill. She actually recommended I direct my guests to another hotel!! ***?
Talk about jumping over dollars to get pennies.
In addition, we are not only having our wedding out there, but RD, and Brunch in the morning for anyone who stays. Everytime I try and talk to the RESTAURANT MGR to book the RD, she gives me an awful attitude, and claims 'we have plenty of time.' Helllloooo - my wedding is almost 4 MONTHS away!!
Can anyone make any recommendations on what to do?
