Wedding Dress Sadness UPDATE

Original post by lilmrs

Nov 04, 2002 12:01 PM

I got a call from Bridal Reflections in Carle Place today. My dress is in, unfortunatly it is not what I ordered I ordered a white dress with gold threading but the dress that came in was a white dress with silver threading The woman at the shop told me she called the maker of my gown (Pronovias) and my dress is not made in white with gold threading. She than went on to tell me that I have two choices....to wear the white with silver or to find a new gown. I am heartbroken, I LOVE my dress! The white with the gold threading is where I came up with the idea to have white and gold throughout the whole wedding. So I am leaving work today to go try and fall in love with a new dress. How sad and fustrating

jennbaby Posted: Nov 04, 2002 12:41 PM

Re: Wedding Dress Sadness

debbie--forum mail

Latina511 Posted: Nov 04, 2002 12:41 PM

Re: Wedding Dress Sadness

I am sorry to hear that. These little details are important to us even if its minor to everybody else. My wedding was white with silver and I didn't even want one touch of gold at the wedding. My DH wore a gold bracelet the day of the wedding and was going to have a heart attack because it probably will come out in the picture...thank God it didn't as his wedding ring is platinum.

The dress you chose is gorgeous and I don't know what i would do. Maybe you can find a dress similar to that or demand for your money back.

nyc2603 Posted: Nov 04, 2002 12:41 PM

Re: Wedding Dress Sadness

Debbie,

I ordered my gown (it just came in and I have to make an appt to see it) and I will tell you one thing - if it's not EXACTLY what I asked for - it will not be pleasant.

This is your wedding dress - how DARE they give you a rude ultimatum. Don't accept this - it's wrong. Especially when you made the committment to gold accents for the rest of your theme.

I understand - I'm all about the details as well. Plus, you pay a HUGE penny to buy your dress from there so you expect good customer service.

I'm sorry to hear about this - good luck and try to get out of the agreement. It's not what you agreed to so they shouldn't give you a problem - but they will try. Believe me.

KarenK122 Posted: Nov 04, 2002 12:45 PM

Re: Wedding Dress Sadness

That is just horrible!!! You should definately ask for your money back and see if you can call the designer directly to see if they can modify the dress somehow. Good Luck!!!

bride082003 Posted: Nov 04, 2002 12:52 PM

Re: Wedding Dress Sadness

That is just horrible! I am so sorry to hear this. I hope it all works out or you find another dress you love

lilmrs Posted: Nov 04, 2002 12:58 PM

Re: Wedding Dress Sadness

They better be closed for the day the next time I come up there for the day. Also, so you know STEPHANIE was the saleswoman that lied to me!

JustJodi Posted: Nov 04, 2002 01:05 PM

Re: Wedding Dress Sadness

Debbie.. I am so sorry hon

Ok, Is there No way that a really good seamstress or dress maker can help to take out as much of the silver as possible and thread in the gold?
Maybe see if anyone can do this before you pick another dress
Good luck!

Sassy Posted: Nov 04, 2002 01:07 PM

Re: Wedding Dress Sadness

What the heck is going on these days
You should've been notified IMMEDIATELY before that dress was ever shipped!!! There is no justification for a mistake like that !! What if your wedding was in 2 months instead of 7
You should get EVERY single penny back b/c you did not receive the merchandise stated on your contract
GOOD LUCK DEBBIE

christy Posted: Nov 04, 2002 02:10 PM

Re: Wedding Dress Sadness

Debbie, I am so sorry to hear about your dress. That is totally unacceptable. I cant imagine the disappointment. Where will you be looking for a new dress? I know there are plenty out there with gold design, but it is so unfair that you have to look for another one! Keep us posted on how your search is going.

jennbaby Posted: Nov 04, 2002 02:11 PM

Re: Wedding Dress Sadness

and to top it all off, debbie lives in florida!

Misty Posted: Nov 04, 2002 02:13 PM

Re: Wedding Dress Sadness

People SUCK!!!

OctBride03 Posted: Nov 04, 2002 02:16 PM

Re: Wedding Dress Sadness

I am so sorry to hear of your wedding dress disaster! Sometimes places just have no sense of customer service! Some solution they gave you!

Good luck!

lilmrs Posted: Nov 04, 2002 04:00 PM

Re: Wedding Dress Sadness

Here is the update. I have had a few discussions with Bridal Reflections today and will be getting a full refund. I went to a Bridal Gown store near me and looked around, I tried on a whole bunch and none of them gave me the feel that I got with my dress. After some thought, and putting my dress on again I just could not pick another one so I ordered the dress (down here in Florida) in ivory. I never wanted an ivory dress but I want the dress I picked so I ordered the ivory dress with the gold embroidery. I am more than ok with my decision and because I love the style of my dress I have no doubts that I will not regret it!