Whatever Happened to Customer Service?
I just have to get this off of my chest. It rained when I tried to do my outdoor e-pics in NY, so I had to find an indoor studio in Lancaster, PA where I live. So, I found one I really liked, but I have to say the man that answers their phones is the rudest person ever!!
Everytime I call there he cuts me off mid sentence and cannot wait to hang up on me. I have questions that need to be answered and he won't even take the time to listen. After I get my pics back, I think I may complain about him.
The photographers there are really nice and they did a great job, but I am sick and tired of vendors walking all over me!!! I think sometimes they take advantage of my niceness. Well, after a point, I am just not going to take it anymore.
This studio, which is very expensive might I add, mixed up my photos with someone else's. They are fixing the mistake, but the point is that I drove an hour to get them and then they hand me the wrong photos and I have to deal with this rude man again.
He apologized to me, but when I called again this morning to talk to someone else, I got him again and he was like, 'When we find out anything we will call you!!' Click. How rude can you be when it was your mistake!!!!!![]()
So, I call my catering hall this morning to remind them of our appointment tomorrow to go over all the final details for my wedding and I get this lady that is either really dumb or really rude. She is like this every time I call.
I told her I am calling to confirm my appt. for tomorrow to finalize my wedding details and she tells me, 'Nobody is here to confirm with. You'll have to call back at 12:00.' Excuse me???? Who the heck are you? Can't you take a freakin message???? Good grief! It like never even occurred to her that she could take down my name and number and give it to the manager. AHHHH!!!!!!![]()
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This chick is like this all the time. I work during the day. I do not have time to keep calling these vendors. They act like we have nothing better to do than to try and reach them, when they should be calling us!
Also, nobody use Urquid Linens for their linen rentals!!!!!! They are soooo rude! They are not a vendor on this site and are based out of California, so hopefully, I can say this.
They were sooooo freakin slow getting me my samples that I am thinking they will get me my linens late too!! They never get back to me and when they do, they make excuses instead of fixing the problem and act like I am being too demanding when I gave them three weeks to mail me a tiny swatch of cloth, which I need for today at 5:00 p.m. before I head to LI for my appts. I still have not received the swatch!!
Whatever happened to the customer is always right? These people need some serious customer service trainining. I work with people all the time and when something goes wrong I apologize and work to fix it right away. I don't scream at or belittle the client. What is wrong with vendors?
Everytime I call there he cuts me off mid sentence and cannot wait to hang up on me. I have questions that need to be answered and he won't even take the time to listen. After I get my pics back, I think I may complain about him.
The photographers there are really nice and they did a great job, but I am sick and tired of vendors walking all over me!!! I think sometimes they take advantage of my niceness. Well, after a point, I am just not going to take it anymore.
This studio, which is very expensive might I add, mixed up my photos with someone else's. They are fixing the mistake, but the point is that I drove an hour to get them and then they hand me the wrong photos and I have to deal with this rude man again.
He apologized to me, but when I called again this morning to talk to someone else, I got him again and he was like, 'When we find out anything we will call you!!' Click. How rude can you be when it was your mistake!!!!!
So, I call my catering hall this morning to remind them of our appointment tomorrow to go over all the final details for my wedding and I get this lady that is either really dumb or really rude. She is like this every time I call.
I told her I am calling to confirm my appt. for tomorrow to finalize my wedding details and she tells me, 'Nobody is here to confirm with. You'll have to call back at 12:00.' Excuse me???? Who the heck are you? Can't you take a freakin message???? Good grief! It like never even occurred to her that she could take down my name and number and give it to the manager. AHHHH!!!!!!
This chick is like this all the time. I work during the day. I do not have time to keep calling these vendors. They act like we have nothing better to do than to try and reach them, when they should be calling us!
Also, nobody use Urquid Linens for their linen rentals!!!!!! They are soooo rude! They are not a vendor on this site and are based out of California, so hopefully, I can say this.
They were sooooo freakin slow getting me my samples that I am thinking they will get me my linens late too!! They never get back to me and when they do, they make excuses instead of fixing the problem and act like I am being too demanding when I gave them three weeks to mail me a tiny swatch of cloth, which I need for today at 5:00 p.m. before I head to LI for my appts. I still have not received the swatch!!
Whatever happened to the customer is always right? These people need some serious customer service trainining. I work with people all the time and when something goes wrong I apologize and work to fix it right away. I don't scream at or belittle the client. What is wrong with vendors?
