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Why I Adore My Hall......

Original post by Nina

Last night as I was leaving my work, I had a missed call from Russo's. I started worrying, and wondering why they had called.

Did I have a payment due I didn't know about
Did they accidentally double book my room
Do they need to change my date

Nada...

The second I called a Suzanna or Susan answered. I told her this was Nina from New Mexico. She right away connected me to Ann, which is the initial BM that I dealt with upon looking at Russo's. I'm nervous waiting...Here is the conversation

Ann: This is Ann

Me: Hi Ann this is Nina returning your phone call.

Ann: Oh Nina Hi!! I was calling because we were in a meeting and we were all talking. We were wondering if Peter got home yet?

Me: (Kind of caught off guard because I was expecting the worst) Oh my yes, he came home like two weeks ago safe and sound.

Ann: (She yells) He's home!!! And you hear a bunch of hoorays in the background. Aww Nina that makes us soo happy we just wanted to check. I just got chills up my spine I am soo happy for you Nina

Me:(Still caught off guard) Oh thank you soo much I look forward to bringing Peter ther to see.

Ann: Well we just wanted to check on him. And please tell him from Mr. Russo and the staff that we thank him from the bottom of our hearts for what he did...and we are sooo honored to host this American Hero's wedding here!!!


That was basically the end of the convo. I was still so caught off guard....but when I got off the phone I got a tear. It was soo nice not to be just a client, or a number......but more of a personal relationship. Just because of that one phone call, for that caring...I feel like having all my childrens baptisms, sweet sixteens, and weddings there.

The phone call wasn't to sell me anything, add anything, or hound me for money. It was just a simple to see how Peter was. Thats it..not one mention of my wedding besides they are honored to have it.

Sorry it was soo lengthy......but it an industry where people are often taken advantage of, and are just a number......they sure went out of their way to make me feel quite opposite.

I am soo giddy about this and now even more happy and confident in my choice of Russo's
missgwife Posted:

Re: Why I Adore My Hall......

New York really do have NICE people living here.
That was really nice of them to think about you guys.
Lola0703 Posted:

Re: Why I Adore My Hall......

That proves that you are not another number or another bride, they actually remembered you, and the fact that Peter was over in Iraq. Very thoughtful and sweet.

Mandyin2007 Posted:

Re: Why I Adore My Hall......

that was very thoughtful of them!

woobie113007 Posted:

Re: Why I Adore My Hall......

Oh my goodness thats awesome! I have to admit when I read it i got a tear in my eye!!!!!! Who would think they would call to see if Peter is home!! The lady sounds really nice!!
pupidda122505 Posted:

Re: Why I Adore My Hall......

That's so great to hear Nina. I've said it a million times when I walk in Russo's I immediately feel like a part of the family and not just a customer. Nina your story is a great example of that - it's just really comforting to know that there's still vendors out there who care about the people and not just the $$$ they're getting.

Nina Posted:

Re: Why I Adore My Hall......


Posted by Love4Eva

NINA!!! I just got the chills reading that!! WOW! How amazing did they make you feel?!?!? It really goes to show that there are places out there that are not just out for your money!!!!





Absolutely!!
And from the reviews of your e party and now t his...I know I have nothing to worry about
Nina Posted:

Re: Why I Adore My Hall......


Posted by pupidda122505

That's so great to hear Nina. I've said it a million times when I walk in Russo's I immediately feel like a part of the family and not just a customer. Nina your story is a great example of that - it's just really comforting to know that there's still vendors out there who care about the people and not just the $$$ they're getting.



I was waiting for you Santina!!!!

Go Look at the Russo's thread...there are two pics of Irene's wedding!!!!

Love ya fellow Russo's girl
neener1211 Posted:

Re: Why I Adore My Hall......

that was so nice of them to call and to be thinking about your FH!! so sweet!!!

FDWedding07 Posted:

Re: Why I Adore My Hall......

That is great!! You wonder they are such a busy hall and they still take the time to remember you 2 and call. That is so exciting!!
chrissyandvin Posted:

Re: Why I Adore My Hall......

Wow Nina! That was soo wonderful to hear! I am soo happy for you!! What an amazing place that is! It is such a breath of fresh air to hear stories like that! I am sooo happy for you both!! A big hug for Russo's!!
Mooshyboo Posted:

Re: Why I Adore My Hall......

OMG that is the sweetest thing I have heard in such a long time ~ I had a tear in my eyes and a chill up my spine as I read your post! Makes your feel like a person not just a #....Or just 'another' wedding! That is soooo SWEET!
LoveBug1124 Posted:

Re: Why I Adore My Hall......

Wowww that's great!! Russo's has changed alot in the past 5-6 years for the better!!!!!!

ntunison Posted:

Re: Why I Adore My Hall......

Wow, that's amazing!! what nice people to work with!

KandR419 Posted:

Re: Why I Adore My Hall......

that was so thoughtful of them! What a great group of people
ant n tilde Posted:

Re: Why I Adore My Hall......

that is such a nice story! especially since sometimes i feel like i am surrounded by horrendous stories about how rude different vendors are!!!

i pass by Russo's when i go walking ( which is SUPPOSED to be every day but is really like twice a week, lol) and i can not get over how beautiful it looks! I loved it before but it is like a completely different place now - so elegant! and good to know that awesome people work there too! Now I am even more excited about being my best friend's BM at her wedding there, her fiance is a Marine and I know they will treat them like royalty!

enjft Posted:

Re: Why I Adore My Hall......

That is a wonderful relationship to have! good for u Nina
hunnybunnyxoxo Posted:

Re: Why I Adore My Hall......

Nina,

that was such a nice thing to hear! I am so happy for you. I like it when people take the time out to show they care.

I got chills up my spine too!
SeptBride70 Posted:

Re: Why I Adore My Hall......

wow nina, that is so awesome!! it gave me chills just reading it-- that they care THAT much!! and you are right-- it is amazing that in this type of an industry where people often don't give a rats a$$ that they can go out of their way like that.

i do have to say that when i mention russo's to people i often get 'that was the best wedding i have ever been to' from them in response... so not only is it a great place to have your wedding-- you feel like they have a heart and like they are a friend of yours! what a great thing to have in a hall.

i love my hall in a lot of ways but i have to say: i envy you for that-- that's really, really cool

congrats!!!!!!
LuckySevens Posted:

Re: Why I Adore My Hall......

That is one of the nicest things I have heard in a long time. That really is amazing!

Missladybug15 Posted:

Re: Why I Adore My Hall......

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