i cannot believe this vendor!
my invitation company had the nerveeeeee to email me and ask me to take down a post I wrote about her on BHB....my post was truthful and I was trying to save a bride possible drama and stress
why do vendors think they can conduct poor business and not deal with the repercussions?? if she was a good vendor, professional, courteous and timely then I wouldnt have had to write such post!!
i copied her email just for your enjoyment
I did not respond or remove my post...what do you think, i am wrong?
Hello J,
Hope you had enjoyed a great wedding day and my best wishes for a lifetime full of happy years.
It has been sad for me to find your comment about the invitation on the forums of the NYC brides I do not understand it, since I really did my best to serve you, per example, I accepted all the requests that you made to change the guest list and made a proof with many variations to choose and I also sent the two extra ribbons for your friend and for your keepsake. Besides, it is true that some of the boxes were bent in transit, but they were immediately replaced as well as the bows that by error were sent with the rhinestone glued.
I would like to ask you a favor, please delete such comment. It appears on the first place on the Google search results about our company, so it is the first thing that prospective customers are reading (actually I found it by a reference of a bride ) . Needless to say, it is seriously damaging the image I have worked for. To be honest, I did not planed to write you,because I know that I must accept hard critics but it is depressing for me to see it, specially knowing that I did not deserve it.
Thank you in advance for your help, it will be greatly appreciated.
she fails to leave out that my invitations were delivered almost one month late and damaged...they were delivered WRONG with plastic embellishments on the ribbons that i had to personally remove 100 of them to replace them with my rhinestones
-that she NEVER answered any phone calls
-took at times 2 weeks to respond to an email
i would have to write 2 or 3 or even 4 emails saying hello, i havent heard back from you
and the ribbons she is referring to, came about 2 weeks before my wedding, i was stressed thinking i wouldnt have them...and my girlfriend/BM never got her invite until the day of the wedding because she didnt send the ribbon until 2 weeks before! (my invites had personalized ribbons with the guests names on the box)
what would you do?
why do vendors think they can conduct poor business and not deal with the repercussions?? if she was a good vendor, professional, courteous and timely then I wouldnt have had to write such post!!
i copied her email just for your enjoyment
I did not respond or remove my post...what do you think, i am wrong?
Hello J,
Hope you had enjoyed a great wedding day and my best wishes for a lifetime full of happy years.
It has been sad for me to find your comment about the invitation on the forums of the NYC brides I do not understand it, since I really did my best to serve you, per example, I accepted all the requests that you made to change the guest list and made a proof with many variations to choose and I also sent the two extra ribbons for your friend and for your keepsake. Besides, it is true that some of the boxes were bent in transit, but they were immediately replaced as well as the bows that by error were sent with the rhinestone glued.
I would like to ask you a favor, please delete such comment. It appears on the first place on the Google search results about our company, so it is the first thing that prospective customers are reading (actually I found it by a reference of a bride ) . Needless to say, it is seriously damaging the image I have worked for. To be honest, I did not planed to write you,because I know that I must accept hard critics but it is depressing for me to see it, specially knowing that I did not deserve it.
Thank you in advance for your help, it will be greatly appreciated.
she fails to leave out that my invitations were delivered almost one month late and damaged...they were delivered WRONG with plastic embellishments on the ribbons that i had to personally remove 100 of them to replace them with my rhinestones
-that she NEVER answered any phone calls
-took at times 2 weeks to respond to an email
i would have to write 2 or 3 or even 4 emails saying hello, i havent heard back from you
and the ribbons she is referring to, came about 2 weeks before my wedding, i was stressed thinking i wouldnt have them...and my girlfriend/BM never got her invite until the day of the wedding because she didnt send the ribbon until 2 weeks before! (my invites had personalized ribbons with the guests names on the box)
what would you do?
