SeddonLee Posted: Jun 04, 2018 10:09 AM+
SeddonLee MEMBER SINCE: 6/18 TOTAL POSTS : 1 WEDDING DATE: Aug 20, 2016
Posted: Jun 04, 2018 10:09 AM
Ecstasy LimousinesUse caution if you decide to book this company for your wedding or event. I was married in August 2016 and it has taken me a while to completely move on from the utter chaos and terrible experience that I had with Ecstasy Limo (EL) in New York on my wedding day.
I found EL on a very famous wedding website. The reviews were ok. They were not extremely expensive so my husband and I decided to use them to transport our large bridal party and wedding guests to and from all the various locations throughout the day. My wedding was in Manhattan… so with that comes many extremely important details that could not be forgotten about or overlooked.
I provided an extremely detailed itinerary to EL weeks before my wedding outlining everything from the 2 hotel pick-ups in the morning (with two separate buses for the bridal party & the wedding guests) to the multiple drop-off locations after the reception. EL and I reviewed the itinerary and they assured me that everything would flow smoothly.
The morning of my wedding started out relatively smooth with no major hiccups with the transportation. After the ceremony at the church (around 4pm) my husband, our bridal party and I got into Bus #1. Bus #2 was taking our guests to the cocktail hour. Bus #1 was supposed to take us to Central Park for photos and then to the cocktail hour. What normally would have taken about 15-20 minutes given the traffic of Manhattan took 1.5 hours because the bus driver did not know where he was going. My husband had to direct the driver where to go in order to get to the correct location. Once we arrived, the driver told us that he had to drop us off outside of Central Park and that we would have to walk all the way to our destination and all the way back to the bus. There were approximately 35 people, half of them with high heels that had to walk about 1 mile from the bus and then back to the bus.
EL assured me, prior to my wedding day, that the driver knew Central Park, he did his research and he knew where to go. Once we all got back on Bus #1 to head to the cocktail hour, it was 7:00pm. I had to extend our string quartet’s playing time and pay them a few hundred dollars extra to keep playing until we arrived. 8:00pm we arrived at the cocktail hour that was supposed to end at 6:30pm. All because the bus driver got lost.
As soon as we arrived, the venue ushered everyone into the reception area to start the festivities. My husband and I never got to see/hear the string quartet, taste our gourmet cheeses and appetizers or mingle with our friends on the rooftop of our gorgeous venue.
During dinner, my wedding coordinator came over to my husband and I while we were eating and said that Ecstasy Limo was demanding we pay an extra $500 for the OVERTIME that the bus driver incurred. If we did not pay right then, they were refusing to send back the buses to pick up our guests after the reception.
There was no way I could leave 150 people stranded in Manhattan at our reception venue with no transportation back to the hotels. Ecstasy Limo was blackmailing us.
So, during our dinner at our reception, we had to call EL, give them our credit card number in front of ALL our guests and pay the $500 they were demanding for their own mistake. At the end of the night, the buses arrived to take our guests home.
Helper Posted: Jul 06, 2018 10:15 AM+
Helper MEMBER SINCE: 5/17 TOTAL POSTS : 5 WEDDING DATE: Sep 21, 2017
Posted: Jul 06, 2018 10:15 AM
RE:Ecstasy Limousinesnice one!
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