Well, I picked up my dress-My Dress Drama Continues!
Well, I have been dealing with a less than forward, in my opinion, very shady bridal shop for the last 3 months! In retrospect, this is my fault since I didn't listen to my 'inner voice' that was screaming to not do business with these people but I just need to warn anyone that is thinking about doing business with the Bridal Couture of Manhasset.
I walked into the Bridal Couture 3 months ago and fell in LOVE with a dress. It was just so perfect but I couldn't/wouldn't afford it. It was very expensive. So the shop said I could purchase the sample for half the price. The sample was in relatively good shape (one spot on the back and front) so I agreed to do it with a stipulation that the spot on the front would come out. I fought them tooth and nail about making the sale contingent on the spot in the back coming out but we met in the middle agreeing that if it didn't come out we would apply an applique to it in lace (I loved how it looked). Also the back of the dress had pulls on it due to the fact that they put the clips on it...the store said those would come out when we take it in and I stupidly I believed them. Now the owner created a HUGE scene in the store at this time. Saying you can't see the spot on the back so she wouldn't make the sale contingent on it coming out. My best friend, who is also a phycologist tried mediating and the owner, with nothing else to retort, just said can't you see you are making her very upset! She continued to berate me with various degrading comments such as I wish I never agreed to do business with you, etc...in the middle of the store! 5 people walked out at that point. So she had half my money, in cash, at this point and I couldn't back out. So we wrote the 2 things on the contract and left it at that...Now fast forward to Saturday!
Saturday I inspect the dress and there are various NEW pulls on the dress that were never there....She insisted they were always there but I have pictures and they are not there! Then I inspect where the spot was on the front of the dress and well yes it is out BUT there is a lighter spot in it's place. When the cleaners took the spot out the place where they treated it got lighter! When I told the owner this she said well I upheld my part of the contract, the spot is out so no refunds, take your dress! I was irate....I just kept my cool and said that this is not the dress I ordered and I am not taking it...well she held her ground and swore she upheld her end of the contract ...no refunds! I was stuck....Now I tried on the dress and you CANNOT see the spot at all (it is the size of a pea) on or unless you are really inspecting the dress but still can you believe that!?! In all fairness she did offer to put the money I paid for the sample toward a new dress at an additional cost of over $1,600 more! I would not give this women another dime of my money! (Mind you I have been dealing with the owner all along-noone can do ANYTHING without the owner). So I walked out of her store with a huge bad taste in my mouth and my dress.
The way I figure it is this women lost out on over $12,000. My best friend is getting married in June and she was going to get her dress from them. So you add up Bridesmaid dresses, her dress, Mother of bride, etc. I just cannot believe she has such shady business ethics...Yes I removed the spot, but at what cost? Ruining the dress. Thank god mine is not ruined in that the spot is about the size of a pea and is on the bottom of the dress but some things she was not forthright about and lied about when I asked her about now have to be completely changed. We are redesigning the back of the dress because of it. Now I am a true believer in the saying 'everything happens for a reason'. If I did not believe this I would be going insane right now. My bright light is that I think the dress will look ten times better once we redesign it. I am excited about that BUT the way this women does business is shady at the very least. OH AND my mom was trying to appeal to her as a mother and told her about how my sis also bought a sample from David's Bridal...WELL the owner just talked down to her...'Well what do you expect they bought a dress from David's Bridal'. LIke we are not worthy. Everyone that walked into her office she brought into the conversation and belittled my mom for buying a dress from David's Bridal! WHAT'S WRONG WITH THAT!?!![]()
It is not only me. I have spoken to so many people that have had similar things happen to them their including my next door neighbor! Just be careful when dealing with these people. In my opinion, they are sharks and turned what should have been a very happy thing into a miserable experience.![]()
I walked into the Bridal Couture 3 months ago and fell in LOVE with a dress. It was just so perfect but I couldn't/wouldn't afford it. It was very expensive. So the shop said I could purchase the sample for half the price. The sample was in relatively good shape (one spot on the back and front) so I agreed to do it with a stipulation that the spot on the front would come out. I fought them tooth and nail about making the sale contingent on the spot in the back coming out but we met in the middle agreeing that if it didn't come out we would apply an applique to it in lace (I loved how it looked). Also the back of the dress had pulls on it due to the fact that they put the clips on it...the store said those would come out when we take it in and I stupidly I believed them. Now the owner created a HUGE scene in the store at this time. Saying you can't see the spot on the back so she wouldn't make the sale contingent on it coming out. My best friend, who is also a phycologist tried mediating and the owner, with nothing else to retort, just said can't you see you are making her very upset! She continued to berate me with various degrading comments such as I wish I never agreed to do business with you, etc...in the middle of the store! 5 people walked out at that point. So she had half my money, in cash, at this point and I couldn't back out. So we wrote the 2 things on the contract and left it at that...Now fast forward to Saturday!
Saturday I inspect the dress and there are various NEW pulls on the dress that were never there....She insisted they were always there but I have pictures and they are not there! Then I inspect where the spot was on the front of the dress and well yes it is out BUT there is a lighter spot in it's place. When the cleaners took the spot out the place where they treated it got lighter! When I told the owner this she said well I upheld my part of the contract, the spot is out so no refunds, take your dress! I was irate....I just kept my cool and said that this is not the dress I ordered and I am not taking it...well she held her ground and swore she upheld her end of the contract ...no refunds! I was stuck....Now I tried on the dress and you CANNOT see the spot at all (it is the size of a pea) on or unless you are really inspecting the dress but still can you believe that!?! In all fairness she did offer to put the money I paid for the sample toward a new dress at an additional cost of over $1,600 more! I would not give this women another dime of my money! (Mind you I have been dealing with the owner all along-noone can do ANYTHING without the owner). So I walked out of her store with a huge bad taste in my mouth and my dress.
The way I figure it is this women lost out on over $12,000. My best friend is getting married in June and she was going to get her dress from them. So you add up Bridesmaid dresses, her dress, Mother of bride, etc. I just cannot believe she has such shady business ethics...Yes I removed the spot, but at what cost? Ruining the dress. Thank god mine is not ruined in that the spot is about the size of a pea and is on the bottom of the dress but some things she was not forthright about and lied about when I asked her about now have to be completely changed. We are redesigning the back of the dress because of it. Now I am a true believer in the saying 'everything happens for a reason'. If I did not believe this I would be going insane right now. My bright light is that I think the dress will look ten times better once we redesign it. I am excited about that BUT the way this women does business is shady at the very least. OH AND my mom was trying to appeal to her as a mother and told her about how my sis also bought a sample from David's Bridal...WELL the owner just talked down to her...'Well what do you expect they bought a dress from David's Bridal'. LIke we are not worthy. Everyone that walked into her office she brought into the conversation and belittled my mom for buying a dress from David's Bridal! WHAT'S WRONG WITH THAT!?!
It is not only me. I have spoken to so many people that have had similar things happen to them their including my next door neighbor! Just be careful when dealing with these people. In my opinion, they are sharks and turned what should have been a very happy thing into a miserable experience.
