I am so upset and I have been holding it inside since my ordeal started. I know we cannot name names on this site but if you do a search or fm me I will tell you who I am taking about that way you can avoid what I went through.
As most of you know I am planning this wedding from California. I flew home in the beginning of July with a fierce appt schedule to find a place for our reception and ceremony. All the places I made an appt with to visit told me that they catered to small weddings which is what I am having. I deliberately called each and everyplace to see if they would/could accommodate a party my size (60-75). I checked out more than a few places when I was home but I was waiting for my one appointment with this hall on Lake Ronkonkoma b/c I had really like the grounds and I had already spoken to them on the phone asking them that do they do small weddings of 60 people. So I met with the so called “manager” who says he’s been there for 35 years and we go over the details of the wedding. I reiterate to him how many people and that there might be more b/c I am not sure who will travel from CA to NY. He told me no problem “the minimum is 60 and if I had more than that they need a final head count 14 days before the wedding”.
wowlifeisgood
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Re: Your not gonna believe this bull (Long)
He gives me a price figure for the reception telling me that they are unlike any other place that there aren’t any hidden costs and they don’t want their customers to be surprised (that they are not like the other catering halls on Long Island that after you book with them they add money on here and there) Well, I guess that statement should have been a red flag. I tell him that I will probably call him tomorrow but that I needed to talk with my fiancé about the place show him the pictures I took and then I would call him back. Well I call him back that night and made an appointment to meet with him the following day which was July 6th to give him the deposit. We decide to book July 4th a Sunday and b/c we have a smaller party we had to pay a little more per head. I gave him the deposit most cash a little on credit card and got a signed contract from him along with my signature and all the details about our wedding. I then went on my way so happy I had found a place that I felt would make my wedding day beautiful. I had a few more places to see in NY but cancelled all those appointments b/c I had signed the contract with this establishment.
Well, I go back to LA so happy and start looking into booking other vendors. I make phone calls do everything I need to do. My goal was to have most of the wedding planned by December.
wowlifeisgood
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Now this is where it gets insane. My mother, NOT ME (even though he has my phone number), gets a phone call from “the manager”. This phone call happened on 7/28 More than 3 weeks after I gave my deposit. The so called ‘manager” tells my mom that there is a problem with MY contract and that his manager won’t approve it. My mom immediately said how could there be a problem. He said that we needed to add 20 more people to my minimum and then we cold have the wedding there. My mom said wait a minute she signed a contract with you and gave you money. He said “I know but there is nothing I can do my hands our tied and my manager won’t approve it” to which my mother said “aren’t you the manager” and he said I am but he is my manager and the owner. My mom told him she didn’t understand they took my money singed a contract and its now over 3 weeks later and SHE gets this phone call. He said that he wanted my mother to get in contact with me. Well my fiancé and I were away and good thing b/c I would have hit the roof. In the time I was away my mom played phone tag with the so called “manager” and finally made 2 trips down there to discuss this with him. He reiterated the same thing and even said that he knew that contract was binding (the exact words on the back of the contract) but there was nothing he could do his boss wasn’t going to approve it. Well when we got back my mom told me the news. NOT ONCE HAVE I EVER RECEIVED A PHONE CALL ABOUT THIS I HAVE CALLER ID AND EVERYTHING. No message, no email, no nothing
wowlifeisgood
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Re: Your not gonna believe this bull (Long)
Well my fiancé calls him to discuss b/c had I called I would have been screaming my head. You long island girls know how we are don’t **** us off especially about dealing with my wedding. He basically tells my fiancé nothing he can do he made the mistake and that he feels really sorry…Ya right. My fiancé said to him well that’s not our fault. We gave you money in good faith and that I had even flown back to book the hall and now b/c you’re not making enough money (even though we were paying per head what you would at a really nice place). My fiancé said to him why did you wait this long to call us and he FLAT OUT LIED to my fiancé. Well my fiancé told him that he would talk to me and get back to them. I was so upset and crying over what had happened. I mean what a waste of time and money and now I knew I couldn’t trust them they had lied twice and now they are demanding that we pay a lot more money b/c they weren’t making enough money from our wedding day. I had and still do a bitter taste in my mouth so me and my fiancé decided forget it we will just go somewhere else and let’s just get our money back. Well we call him back the next day he’s not there we leave a message. Of course he doesn’t get back to us. My fiancé calls him the following day again and told him that we don’t like how they did this and we just want our money back. He then told us a check couldn’t be cut until Monday (we called on Friday) and that he would call us on Monday so that way my mom could go down there and pick up the check for us being she is on Long Island. WE never heard from him on Monday. So on Tuesday my fiancé calls and he gives him the run around again saying that the bookkeeper only comes in on Thursdays and that she will cut the check for us then. The “manager” says that he will call us on Thursday. Well Thursday comes and no phone call yet so my fiancé calls over there. Turns out HE LIED AGAIN. The “manager” doesn’t work on Thursdays. That was the fourth out right lie to us. So my fiancé can’t get him, or the owner on the phone but he does get the bookkeeper and she tells him she can’t cut a check till Monday. This is where my otherwise calm fiancé is starting to get upset. He tells that they need to cut us the check today. She tells him she will call him back in an hour. She doesn’t. In the meantime my mom goes down there and they tell her that they are only dealing with my fiancé and that the check MIGHT be ready today and that the bookkeeper isn’t going to be over in that space for another hour to hour in a ½. My mother tells her that my fiancé can’t come and get the check b/c he is in LA and that the check shouldn’t be made out to him b/c the Contract is in my name (the daughter), My mom leaves goes all the way home. My fiancé calls the place again to no avail. The place then calls my mom ( I guess the realized that we would keep
wowlifeisgood
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Re: Your not gonna believe this bull (Long)
hounding them) to tell her she can come pick up the check. She does there were no apologies or anything. No one cared. She went to deposit it and that was when the outage happened. Needless to say as of now the check has cleared (or so I hope) and we get to say good rittens. I can’t believe this entire ordeal. I don’t want anyone else to go through all the aggravation, sadness, and ****edoffness (if that’s a word) and to have those emotions around the most special day of your life. Can you believe they operate like this? Ughhhhhhhh..
denakimou
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Re: Your not gonna believe this bull (Long)
I am so sorry that you are going through this. Wedding planning is stressful enough. To have someone be so downright ROTTEN is inexcusable. I have a couple of suggestions of where he can go.. What are your plans now? Please don't let one jackass ruin your special day!
Lisa Rose
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God that is horrible!!
I would let everyone know who it is!! I hate people that run thier businesses like that!!
smooch
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Re: Your not gonna believe this bull (Long)
that s*&ks! i can't believe they did that to you. since i only know of two places on lake ronkonkoma, i have a good idea who you are talking about.
i am so sorry this happeend to you. if you want any girls on here to help you find a smaller place, let us know!
also, get the owner on the phone and demand they pay for you to fly back bc now you have to look at new places, and with less than a year to your wedding, it's going to be tough. a lot of places are booked. demand they give you more or you will sue for breach of contract, and report them to the better business bureau.
Irishbride
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Re: Your not gonna believe this bull (Long)
OMG I am so sorry. can you fm the name of the place b/c my reception is in Lake Ronkonkoma.
regina2
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Wow is all I can come up with!!! Can you FM me the name so I can keep friends away from this place.
Xelindrya
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Re: Your not gonna believe this bull (Long)
That is HORRIBLE!!! I FM'ed you.
I'd like to know who this Nightmare Hall from Hell is!
My god! To take advantage of you like that!!! TERRIBLE!
joedi
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Re: Your not gonna believe this bull (Long)
I think the first thing you should do is name the hall, and the two managers, on this site. Vendors need to realize that if they mistreat people, it will hit them where it hurts;in the wallet. Even thogh this site obviously edits/censors many items that negatively impact the people who advertise, we will still see it,(until they edit it,like they did with jack and rose) and it will help us or someone else. This site is about good AND BAD. And your experience WILL help someone. good luck.
tootsie
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Re: Your not gonna believe this bull (Long)
Please FM me and let me know of this place. Thanks!
dcbride
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Re: Your not gonna believe this bull (Long)
That is really messed up. I know the last thing you want to do is spend a lto of your time dealing with these idiots but I would see if you can get themin trouble for breach of contract--you had a signed paper and it was over a couple of days that they had it. When you sign a contract for a catering hall it is not like a loan- you do not need apporval.
wowlifeisgood
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Re: Your not gonna believe this bull (Long)
Thank you for the replies. I fm'd quite a few of you already. It is Beach Club Estate same owners as Windows on the Lake. In fact I think they are an advister on here.
My next step is the BBB. If you do a search under my name you can see when I came back from NY and told everyone I booked the place I was so happy. And now not so much.
Although, I perhaps found a place that is already making a differance in my planning.
It feels so good to get if off my chest I've been holding it in.
You girls are the best
kelly6273
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I am sorry that you are going through this!!!
aug9bride
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[
LizD
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Re: Your not gonna believe this bull (Long)
You have to wonder how some of these places stay in business. 10 to 1 they booked for a bigger party that day and that is why they cancelled with you. If I were you I would post the name of the hall and the 'managers'. Word of mouth can be the best or worst kind of advertising. They do not deserve for this to be kept quiet!!
Jordan
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Re: Your not gonna believe this bull (Long)
I just wanted to say that I'm really sorry you had to go through such an ordeal...I hope it doesn't continue to ruin your planning process - don't let them get the better of you. I would DEF file with the BBB for breach of contract.
Best of luck to you with the rest of your planning!
Wendy
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Re: Your not gonna believe this bull (Long)
I am so sorry to hear that you had this horrible experience. I was married at the Beach Club 2 years ago and my experience with them was nothing but good, so I am completely surprised.
On the legal side a contract is a contract and they should have honored it for you since obviously they made a mistake.
I wish you all the best and I am sure that you will find a place that will make you happy.
