Ok so I am really tired and I know that I might be overreacting.. and I need to know if I am or not..
I am SO SICK of my BM. I loved the place where I booked.. but he is so not helpful. First, he is older (which is fine) but he doesnt really know how to write emails. He responds to my emails days later in funny fonts and doesn't respond to my questions. I have to harass other brides (also getting married at my venue) for information.
Then, three weeks ago, I emailed him saying 'Hey (leaving name out)... I'm pretty sure when I booked that you told me chair covers were included.. but now I'm unsure. Can you let me know?' His response:
'I don't know... I'd have to look in your contract'
THAT WAS IT ... nothing after that. I am spending thousands of dollars at your hall.. GO LOOK AT IT!!!!!!!!!!!!!!! Whenever I call, he's not there.. and even when I do talk to him.. he doesn't make sense. I was asking him about payments (because he messed something up on my contract) and he was like 'well work with u.. well work with u' MEANWHILE i didn't need him to 'work with me..' I just wanted to know WHEN WHAT was due.. as there was a misprint on my contract with a month listed twice.. ughhhhh
I just feel as though I should be getting better service. I am nervous to call or email because it seems like a bother to him... and I have so many questions !!!
I have considered asking to change to someon e(who everyone raves about) but it's a family oriented place and I don't want them to think I'm a pain in the a$$.. I'm really not!!
AHHH what do you think girls? please, if I am being a bridezilla.. let me know!!!
jcreilly
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Re: ANGRY! Am I Overreacting?
If you can not get reach him call the RH and ask to Speak with another BM, if that does not work then go in, check you should also check over contract!
AdriandSteve
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Re: ANGRY! Am I Overreacting?
i'd just go in. If he's there then you speak to him, if he's not then you speak to someone else. Bring your contract with you and clear everything up
Or call and make an appt with him. And again, if he's not available then speak with someone else. It's not your problem if he's not free.
pa56
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Re: ANGRY! Am I Overreacting?
I think if you're not happy with the service, then you should change. You have 1.5 years until your big day and it's easier to change now then one year from now.
regy_k
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Re: ANGRY! Am I Overreacting?
I don't think ur overreacting. not even a little bit. as everybody else said, I would just go in there and get it sorted out on the spot either he's there or not. and try talking to the General Manager, or whoever is above ur BM. explaining that this isn't a service u were expecting when u booked the place. and, if they are not going to change their attitude there are plenty of other places that are available.
I had a mix up with a tasting date and had to change a date (unrelated to the mix up) we got a much better price because we voiced our displeasure in person
this is ur dream wedding, don't let idio-ts ruin it!
good luck!!!!
Panamasweet
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Re: ANGRY! Am I Overreacting?
You really need to take care of this ASAP. You are paying waaay to much money to feel the way you do. Like womone else said its better to deal with it now rather than wait closer to your wedding. I would find out when he will be in and just show up and demand that he speaks with you
JeanetteandSteve
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Re: ANGRY! Am I Overreacting?
i am a NW who is constantly looking back at things i got upset about during the wedding planning process thinking 'wow, i was way over-sensitive and i overreacted' and sometimes, no offense to other brides on here, i read posts and think the same thing about them now...but that's natural while planning a wedding; you're stressed out and things bother you a lot more than they normally would.
but even w that in mind honestly, i don't think you are overreacting in this situation at all. that is just bad service. i would be really frustrated too and a little concerned. i think you should definitely go there and try to speak with someone else. see if you can get a different BM or if they promise you better service. good luck, i hope it all works out for you!!
Juhgail
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Re: ANGRY! Am I Overreacting?
Try to work with another BM. Either tha, or be frank with him.
Be nice and say im frustrated because I have questions but feel like Im not getting answers. I have concerns but they are not being addressed. Im not a bridezilla, but I feel Im just not getting answers to questions.
Good luck.
SummerBride10
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Re: ANGRY! Am I Overreacting?
go there and talk with him in person. he cant avoid your questions then!
sophisticat13
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Re: ANGRY! Am I Overreacting?
I would be upset also...you aren't overreacting at all. I would request another BM...like you said, you are spending a lot of $$ and deserve to have your questions answered. BMs receive a percent of your total bill as part of their salary!!!
RedtoWed
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Re: ANGRY! Am I Overreacting?
WOW Sophisticat I did NOT know that!!
Thanks girls!! I am going to go in there this weekend and get this sorted!! I feel better now... and will feel even better by Monday!!
sounds like you'd be better off calling him on the phone versus email...
jlt2010
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Re: ANGRY! Am I Overreacting?
i don't think you're overreacting at all... while i understand that your Bm probably handles tons of clients a day, he should still take the responsibility of doing his job (which includes answering your questions)... if it were me, I'd probably ask to speak to someone else or even someone of a higher rank than him and explain the situation.
MarjorieFrank
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Re: ANGRY! Am I Overreacting?
I don't think you're overreacting. You are paying good money at this hall and deserve to have someone committed to helping you and actually doing their job. I think you should talk to someone higher up and request a new BM.
JAAMS
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Re: ANGRY! Am I Overreacting?
I don't think you're overreacting at all! I think you need to go over his head and ask for a new BM.
Sandradv121
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Re: ANGRY! Am I Overreacting?
Nope. I think you need to change your BM. FM me if you want to talk more. I think I know which BM you are talking about...and I think you should talk to my BM about his behavior....
Ah never a dull moment...
egem523
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Re: ANGRY! Am I Overreacting?
you need to speak to the Manager of your Hall and let them know of the unprofessionalism of your BM. They won't know unless you complain. I did not like my BM at all I felt she was bit rude and took forever to get back. I complained to the manager and never had to deal with her again.
Relish21
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Re: ANGRY! Am I Overreacting?
Yea I'd be marching my little self right in there!!!
stargazerlily
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Re: ANGRY! Am I Overreacting?
HMMM...this sounds exactly like my BM....I wonder....!? And it makes me feel a little uncomfortable that that is the person I am trusting with my wedding so I don't think you are over reacting. He recently did a really nice thing fo us though so that won him some brownie points, but the communication stuff isn't any better.
