Bella Bridal Veils

Hi Girls,

I've seen a bunch of people who have used this seller on Etsy for their veils. I contacted the seller over a week ago and haven't heard back. I'd like to get some more info from her about ordering my veil but they're not responding. Is this typical? Or does the seller usually respond quickly? I'm kind of getting turned off by their lack of response and don't know if I should use them....

TIA!