Big Hotel Rant - VERY IMPORTANT
Anyone who wants to know the name of the hotel needs to FM me. It is much easier for me to reply that to send you all separate FMs. Or you can just read my mini-review.
My sister's wedding was last night. All I can say is - you Crest Hollow Brides have nothing to worry about. The reception and Cocktail hour were AMAZING. Great food. Great service. Everyone was treated like royalty,
Now - imagine this. You get off the shuttle bus at the hotel at about 1 am. The parents of the bride and groom go to check in, and they are told their rooms - which were reserved a year ago - are no longer available. The hotel overbooked.
Now imagine the bride, after having a fairytale wedding day, standing at the front desk crying while some snooty night manager gives her an attitude. Can you imagine?
I have never been more appalled in my entire life with the level of disrespect my family was treated with last night. I understand mistakes can be made, and sometimes things like this can happen. But what I do not understand was why this person gave my sister - the bride in her wedding dress - an attitude about the whole thing. Instead of apologizing and saying she would remedy the situation immediately, she instead told my obviously very upset sister 'It's not my fault, I wasn't here when this happened', and proceeded to tell us we were exaggerating when we said they had ruined the wedding night. They did in fact ruin the wedding night, because who wants to keep partying when you have to scramble to find 3 rooms at 1am. Especially when the rooms are the for the parents of the bride and groom and the 83 year old grandmother of the bride.
She also, later in that night when I went to get her name and tell her that her behavior was inexcusable, walked away from me while I was talking to her. She again proclaimed that 'it wasn't her fault' and I told her that since she is the manager on duty it is her JOB to remedy a situation and NOT blame the other people on staff. She point blank refused to talk to me and walked away from the desk and went into the back. This was while other people in my wedding party were also waiting for her to call them cabs to another hotel. She left us all standing there at the desk.
The manager this morning was much more accomodating and apologetic. But it still DOES NOT excuse what happened last night. We were told by the first person that 'a code was put in to override the rooms.' It was then later blamed on the hotel booking system for overbooking.
My brother in law works in the hotel industry. what he basically said is that on a holiday weekend, they can get alot of money for a room. He is of the opinion that they gave away these rooms, which had been booked at a very low rate, to last-minute arrivals for double the price.
FM me if you want to know which hotel. I'll write a full review about the whole wedding later, but I wanted to let you know that just because you have a confirmation number and a room booked a year in advance doesn't mean that when you arrive at the hotel your room is guaranteed.
Oh, and this didn't just happen to us. About 20 minutes after we left, another bride and her entire party came in. The bride and groom's room had been given away - along with 8 more rooms belonging to their party. We had gone outside to decorate my sister's car and when we came in there was another hysterical bride in the lobby. I spoke to someone in her bridal party who told me all 9 of their rooms were no longer available.
My sister's wedding was last night. All I can say is - you Crest Hollow Brides have nothing to worry about. The reception and Cocktail hour were AMAZING. Great food. Great service. Everyone was treated like royalty,
Now - imagine this. You get off the shuttle bus at the hotel at about 1 am. The parents of the bride and groom go to check in, and they are told their rooms - which were reserved a year ago - are no longer available. The hotel overbooked.
Now imagine the bride, after having a fairytale wedding day, standing at the front desk crying while some snooty night manager gives her an attitude. Can you imagine?
I have never been more appalled in my entire life with the level of disrespect my family was treated with last night. I understand mistakes can be made, and sometimes things like this can happen. But what I do not understand was why this person gave my sister - the bride in her wedding dress - an attitude about the whole thing. Instead of apologizing and saying she would remedy the situation immediately, she instead told my obviously very upset sister 'It's not my fault, I wasn't here when this happened', and proceeded to tell us we were exaggerating when we said they had ruined the wedding night. They did in fact ruin the wedding night, because who wants to keep partying when you have to scramble to find 3 rooms at 1am. Especially when the rooms are the for the parents of the bride and groom and the 83 year old grandmother of the bride.
She also, later in that night when I went to get her name and tell her that her behavior was inexcusable, walked away from me while I was talking to her. She again proclaimed that 'it wasn't her fault' and I told her that since she is the manager on duty it is her JOB to remedy a situation and NOT blame the other people on staff. She point blank refused to talk to me and walked away from the desk and went into the back. This was while other people in my wedding party were also waiting for her to call them cabs to another hotel. She left us all standing there at the desk.
The manager this morning was much more accomodating and apologetic. But it still DOES NOT excuse what happened last night. We were told by the first person that 'a code was put in to override the rooms.' It was then later blamed on the hotel booking system for overbooking.
My brother in law works in the hotel industry. what he basically said is that on a holiday weekend, they can get alot of money for a room. He is of the opinion that they gave away these rooms, which had been booked at a very low rate, to last-minute arrivals for double the price.
FM me if you want to know which hotel. I'll write a full review about the whole wedding later, but I wanted to let you know that just because you have a confirmation number and a room booked a year in advance doesn't mean that when you arrive at the hotel your room is guaranteed.
Oh, and this didn't just happen to us. About 20 minutes after we left, another bride and her entire party came in. The bride and groom's room had been given away - along with 8 more rooms belonging to their party. We had gone outside to decorate my sister's car and when we came in there was another hysterical bride in the lobby. I spoke to someone in her bridal party who told me all 9 of their rooms were no longer available.
