Re: Burtons...UPDATE!!!!!
so glad to hear it worked out!!!!!!
Member since
Burtons...UPDATE!!!!!
Original post by MrsCM
I am beginning to have doubts. I've heard very mixed things from EVERYONE but when I met with them, I LOVED them.
I called Mike back about a week later to ask him a question or two and I was told that there was another inquiry for our date and for a Sunday morning they can only take one so let them know by Saturday morning when the other appointment comes in. I didn't want to start with another florist and I booked it. I got a receipt and a contract by mail a few days later. The contract included most of what we talked about , though not all (slightly concerned but not worried) and said to make an appointment to finalize before August 10th.
Today I call to make that appointment and we finally get someone on the phone (first time I've had an issue) and the woman is abrupt, not the sweet lady I spoke to. And I keep telling her that I need to make an appointment to finalize as per Mike. I want to make certain it will be with Mike because of what a bride wrote recently about finalizing with someone different. She keeps asking why I need an appointment and what for and then insists that I am not one of their brides anywhere in September. Am I sure I left a deposit? Keep spelling my name. Keep giving the date. When did I book? When did I visit? How did I pay?
In the end, she ends up making the appointment but now I have concerns. Did they book that other wedding for my date? Did they lose alllllll of my info. I no longer have the faith and confidence that I once did with my florist but I am hoping for the best. I'm hoping that this was just a disorganized receptionist and my meeting on the 6th will restore my confidence.
EDA:My phone rang 5 minutes ago and it was Mike. He called me and said 'I understand that there was a misunderstanding. I just wanted to let you know that your paperwork isn't lost or anything. Your file, along with about 10 brides are in my desk drawer. I started making phone calls yesterday before I went home to set up those appointments and you were in that pile and I put them in my desk drawer and the girls didn't know that so it's my fault. I'm sorry, I didn't want you to worry that we lost your forms!' I told him that I WAS worrying and I appreciate the phone call. May I add that I'm once again happy because he really didn't have to call me just to make me feel better![]()
I called Mike back about a week later to ask him a question or two and I was told that there was another inquiry for our date and for a Sunday morning they can only take one so let them know by Saturday morning when the other appointment comes in. I didn't want to start with another florist and I booked it. I got a receipt and a contract by mail a few days later. The contract included most of what we talked about , though not all (slightly concerned but not worried) and said to make an appointment to finalize before August 10th.
Today I call to make that appointment and we finally get someone on the phone (first time I've had an issue) and the woman is abrupt, not the sweet lady I spoke to. And I keep telling her that I need to make an appointment to finalize as per Mike. I want to make certain it will be with Mike because of what a bride wrote recently about finalizing with someone different. She keeps asking why I need an appointment and what for and then insists that I am not one of their brides anywhere in September. Am I sure I left a deposit? Keep spelling my name. Keep giving the date. When did I book? When did I visit? How did I pay?
In the end, she ends up making the appointment but now I have concerns. Did they book that other wedding for my date? Did they lose alllllll of my info. I no longer have the faith and confidence that I once did with my florist but I am hoping for the best. I'm hoping that this was just a disorganized receptionist and my meeting on the 6th will restore my confidence.
EDA:My phone rang 5 minutes ago and it was Mike. He called me and said 'I understand that there was a misunderstanding. I just wanted to let you know that your paperwork isn't lost or anything. Your file, along with about 10 brides are in my desk drawer. I started making phone calls yesterday before I went home to set up those appointments and you were in that pile and I put them in my desk drawer and the girls didn't know that so it's my fault. I'm sorry, I didn't want you to worry that we lost your forms!' I told him that I WAS worrying and I appreciate the phone call. May I add that I'm once again happy because he really didn't have to call me just to make me feel better
Member since
Re: Burtons...UPDATE!!!!!
Posted by seawedding
Posted by allegracristina
Glad it worked out! They are a vendor on here, and check these boards so they may have seen your post, since the title was 'BURTON'S' with a sad face.
I thought of that also. Either way, I feel better and that's all that matters. And if I end up with super pretty flowers because they know I'm active on the boards, that's A-ok with me!![]()
Whatever works, right?
