Cablevision... ***?!??!

So, I just got an automated confermation from cablevision to install everything at the new house tomorrow... Apparently they will be there between 8am and 6pm. WHAT IS THAT? I mean, I understand maybe a 2 - 3 hour window... but 10 hours?!?!

Just a little bit rediculous...

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Posted by DebsNY

So, I just got an automated confermation from cablevision to install everything at the new house tomorrow... Apparently they will be there between 8am and 6pm. WHAT IS THAT? I mean, I understand maybe a 2 - 3 hour window... but 10 hours?!?!

Just a little bit rediculous...

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Tell them you will be able to pay them sometime between February 2005 and January 2006.

We received an automated message from this morning. AT 5AM! Are they nuts???

We had an appt. with them on sat. We got an automated message on our answering machine because we weren't home. And it called us back every hour on the hour....so we came home to about 10 messages from their automated system. I can't believe their system is not sophisticated enought to know when an answering machine picks up.


BTW....they never showed!

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Posted by MonkeyLuv

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Posted by DebsNY

So, I just got an automated confermation from cablevision to install everything at the new house tomorrow... Apparently they will be there between 8am and 6pm. WHAT IS THAT? I mean, I understand maybe a 2 - 3 hour window... but 10 hours?!?!

Just a little bit rediculous...

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Tell them you will be able to pay them sometime between February 2005 and January 2006.

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Posted by LIWeddings NYCityWeddings

We received an automated message from this morning. AT 5AM! Are they nuts???

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ugh! at least they waited until 930 for us... i just don't understand how they can get away with that...

wow- that's nuts. I am in Westchester, but we have Cablevision & when I made the appointment, they told me the avaialable windows, & I picked 8-11 & they called I think the evening before with the automated mesage. They came at 9.
I was actually impressed at how smoothly it went.

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Posted by Jax430

Ever notice that when you get one of those time slots from any company, you are never one of the early ones? I want to know who the person is who actually gets their installation/delivery, etc at 8am!

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good point! I think my technicain said I was his 3rd appt thoguh, and in was 9 when he showed, up, so that kinda made sense, if he started at 8.

We had to call cablevision yesterday because we are NOT getting all of our channels this is the second time we are having a problem with them. My Dh called and they said they will be Here at 8 am in the morning on Tuesday. man I cant wait till they come and fix it we need a change and get rid of cablevision. Enough is Enough with them , I think we are going to give them 1 more chance and thats's it.

You'll love this one. We got the time slot for a repair. The tech apparently pulled in front of the house (it was early a.m. we were both home, both cars parked in the drive way). The tech then called the number we left with Cablevision (DH's cell phone), which was inadvertently turned off. The tech writes it up as customer not home - and leaves.

Hello, both cars in the driveway, get off your fat *** and knock on the door!!!

The kicker of it was, that the tech was called into repair a problem with our optimum voice phone service - he could have called the house phone.

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Posted by luvsbob4603

We had to call cablevision yesterday because we are NOT getting all of our channels this is the second time we are having a problem with them. My Dh called and they said they will be Here at 8 am in the morning on Tuesday. man I cant wait till they come and fix it we need a change and get rid of cablevision. Enough is Enough with them , I think we are going to give them 1 more chance and thats's it.

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Good, when he's done with you - send him our way

Posted by DebsNY

Posted by luvsbob4603

We had to call cablevision yesterday because we are NOT getting all of our channels this is the second time we are having a problem with them. My Dh called and they said they will be Here at 8 am in the morning on Tuesday. man I cant wait till they come and fix it we need a change and get rid of cablevision. Enough is Enough with them , I think we are going to give them 1 more chance and thats's it.

Good, when he's done with you - send him our way


Ok Deb I wil make sure he comes by you after he is done here! if he shows up.

surprise surprise they called and they are going to be here in a few.

my stepfather is over at the new house waiting for them as we speak... i'll let you know what time he returns (hopefully before 6pm )

Posted by luvsbob4603

he is here now.. Update to let you know what happens.


ok here is the Update: he had to change our Cablebox it was not working than he changed our two way splitter because it was from Radioshack. now he is gone. This better not happen again or else we are going to get rid of them.

okay, so wow... they got to the new house at around 11, everything is hooked up over there. great...

So, we're not officially moving until Monday, right? So he asks the guy while they're at the house 'And you're not shutting off the other house until Monday, the 27th, right?'

'That's right sir'

'Great'

115 rolls around... i'm in the den watching a dvd, i see an optimum truck, think 'hmm, maybe they're doing something for the new owners..'

WRONG

they shut everything off! Cable, internet, phone.

they have since fixed the mistake but GAH!