fed up with my hair dresser :(

I really love the way my hairdresser cuts my hair..like i have never found anyone better, but on tuesday I was supposed to have my hair highlighted, low lighted and cut but I was stuck in surgery for 8 extra hours and couldnt leave to make a phone call so I missed my appointment ..I felt really bad but whatever so I called the next day to appoligize and the receptionist and her were so nasty about it...tell me she was really mad...I know it sucked she prob lost money but I felt really bad...so now I dont wanna go back..except for the fact that shes amazing and I trust her...but I dont want to go some place that I am paying for a service and she is nasty. so I am in need of a really nice upscale place where I can trust them to do my high lights and cut...I live in suffolk and dont want to travel out of there :)

thanks girls