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Dh and I just got optonline modem and voice. We've had it for a week. EVERY single day we have had a problem where our phone is not working and we need to unplug the modem and plug it in again. Have any of you had this problem? We are extremely unhappy about this. Just wondering if it's a problem on our end or universal? Thanks
I haven't had any problems like that at all. Sometimes it doesn't sound very clear, but nothing like you're having...
I've had clarity issues and sometimes a beeping noise, that's about it.
Nope, no problem with us.
no we have not had a problem with optonline voice yet.
no problems so far.
We've never had that problem either. You should call Cablevision and tell them about your trouble. You shouldn't have to keep unplugging it though.
we've never had a problem with it
I have only had my phone stop working once, and they came right away and fixed it. We have had it for almost a year and a half and it has been great. I would call them up.
Posted by Kriss2c
I've had clarity issues and sometimes a beeping noise, that's about it.
I haven't had any problems either. I would call
We havent had any issues! But maybe, if it was not professional installed, the line is split and the signal isnt strong enough! This happened when we first hooked up our OOL but then we changed it so there wasnt as many splits and no problems since!
We've had optimum voice for 4 months and we've NEVER had any problem whatsoever! Maybe they need to add more cable lines to your house? Are there a lot of TVs or computers, or maybe in the area? I've seriously had NO problem at all
ughhhhhhhhhh, serious problems with it...... we will pick up the phone dial the #, and it wont let us dial, then sometimes we will take the cell phone, call the number, and answer then hang up, and the phone will then work in being able to dial, oddly enough it its only been weird with dialing out, incoming calls have been fine
You are not alone!!!! If we did not get such the great rate (I think we pay $99 for the phone, computer and tv) I would never use them. We have had sooo many problems with it. There was one week when we never got our 25 messages!! I called and complained and they gave us a credit.
nope no problems here
I would have them come back in and check the cable modem. If that's OK have them check the line running into the house. They have the equipment to do this. They need to ensure the signal coming in is strong enough to handle the calls. Also, ensure there are no amplifiers on the line between the feed coming into the house and the cable mode.
