Fortunoff VENT!------Update....now, even more pissed!

Original post by skinny237

Feb 21, 2008 09:44 AM

I used a gift card to order some things off of my registry in early December. The never arrived. I called in late Dec and was told that they were back-ordered but would arrive in early Jan. Never came. Same cycle repeats 4 times. I called last week and was told that the items arrived in the warehouse and were being shipped to me.

Yesterday I get a credit in the mail with no explanation. I call Fortunoff's and they tell me that I am being refunded for the items bc they are permanently discontinued.

What crappy service!!!

UPDATE:

I just looked at my registry and the items are now showing as special order with an expected arrival date. I purchased the items during a big sale. I called them and they said that if the items do come in, I can purchase them again AT FULL PRICE! Are you freaking kidding me?

emomma17 Posted: Feb 21, 2008 09:45 PM

Re: Fortunoff VENT!------Update....now, even more pissed!

Posted by soon2bemrsdelrio

I called the customer service number and voiced concern about my registry as well. I got a call from FH because he as been getting calls from guests who were not able to find a lot of things via internet or the store because of the special orders/discontinued/etc.
I within minutes got a phone call back (after customer service couldnt help me) from the bridal registry manager and she is looking into the situation because more than half of my registry is now special order! She thinks that ever since they have downloaded the new website there has been 'gliches' in the computer room, so she will take a look at it and call me tomorrow.

Customer service also told me that the registry is not effected by the business issues they are currently working through. Fortunoff will still remain Fortunoff even if they are bought out by Lord & Taylor.

HTH and I am sorry this has happened to you.

OMG i looked at my registery the other day and 1/2 was special order stuff, i didn't get it all and i got nervous and emailed them about it and still haven't heard back now i am nervous!!!