gownfind --- important

I ordered my gown from Phyllis after the rave reviews that everyone gave her on here..I brought one of my BMs to her house to be measured a few weeks ago and it was a rainy cold day - we rang the side bell at our appt. time and no one answered. I wnet around the front and her husband answered and told us to go around the side. No one came to the side for 10 more minutes, despite ringing the bell and it being pouring rain outside. She let us in and didn't apoologize or think it was odd or anything.... Today my other BMs went on their own to get measured because I'm out of town, and I just get a phone call saying
'Hi, we're 15 min early for the appt. and we rang the side bell and no one answered, so we went around the front and and a man answered and said to go back around the side. So we figrued he was coming to open up, but no, we're still ringing the bell and waiting....'

Is it just me, or is that wrong? Everyone raves about her, but this sort of makes me worried. Should I not order the girls' dresses from her? Or is it just me being overly worried???