Having doubts about my wedding hall

Original post by Galya

Nov 08, 2006 01:04 PM

I am sooooo upset right now.........
We booked a wedding hall (Chateau Briand) and I loved everything about the place when I booked it.
But a few of my friends have been there for weddings recently and I've been getting bad reviews!! There are things I would never know unless I attended a party there myself....for instance......the chair covers (the place provided) were dirty and another big thing: at the reception the waiters took away dirty plates and never placed new plates on the tables. Even when the guests asked for new plates they never got them. Obviously the maitre'd isn't doing a good job. I am finding out the service *****!!

The banquet manager is an ******* and any complaints we tell him...he gives us some stupid generic answers...ex. the chair covers are dirty : his answer 'You have to take a leap of faith'
He is sleazy and we cannnot trust that anything he says will actually be done on our wedding day.

W are spending so much money and this will be such a special day for us.......I just can't live with the fact that we may really get screwed. When we talk to the banquet manager he makes promises but by the look of things I highly doubt he will deliver on them. We've alredy caught him in a few small lies (for example: he tells us there are bathroom attendants during all the weddings..and the 2 weddings I've got reviews about didn't have any)
HAS ANYONE HAD SUCH AN EXPERIENCE?

Girls, what do you recommend I do?

SoontobeMrsH Posted: Nov 13, 2006 04:50 PM

Re: Having doubts about my wedding hall

Posted by Kara and Todd

I agree - if it's stressing you out so much and you can still get out without any penalty, get out now.

I agree, check your contract

PegaLega Posted: Nov 13, 2006 08:44 PM

Re: Having doubts about my wedding hall

Posted by Galya

The guy we are dealing with is the General banquet manager..so basically we can't get away from him. lol
We gave a $1000 deposit and can take it back until next week.
How does this contract thing work? Last night we wrote up 2 pages worth of things that we want to be included in the contract. We are going to go to Chateau Briand and ask for it to be added to the contract. But honestly being that we pay all the money upfront,what can I do the day of the wedding? Can I really say 'You didn't give my guests plates to eat their dnner on......I am going to sue you!' or can I possible put a monetary value on each item in the contract and then demand to have that money back if they don't fulfill a part of it?

Can I just ask why you put down a 1K deposit? Was it choice or is this what they required from you ?

DanNette Posted: Nov 13, 2006 09:07 PM

Re: Having doubts about my wedding hall

Posted by LaurenluvsTJ

OK first of all - I absolutely HATE it when I hear about people telling brides bad stuff about their halls. Don't they know that will just stress you out, it is plain RUDE in my opinion!
Chateau Briand has been around for a long time, and although I have never personally been there, I know it is a SCotto Bros. Hall, and Scotto has a great reputation.
Are you asking people's opinions, if you are stop!
Do a search on here if it makes you feel better, I am sure you will find great things.
Relax, and if it makes you feel better ask to change BMs.

I agree. i heard that the CB has really come around in the past few years. Some of the things you may be hearing might be out of date. I think you should def get the bm's promises in writing and also have handy who his manager is, just in case...