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HELP!!! My horrible experience with ATLANTIS LIMOUSINES.

Original post by OK2006

My wedding was on June 3, 2006. I booked 2 limos with Atlantis Limousine Services in Massapequa, NY. On my wedding day they NEVER SHOWED UP!!!! They were supposed to arrive at 3pm. At 3:30 we had to call the office because they didnt even call us!!! They said that they are unable to come pick us up because of the rainy weather. I was told to call about my refund on the 5th of June. When i did they told me the manager was on vacation!!!!!! I have been calling ever since then until now and still no refund!!! They keep telling me that the manager is away!!! They have even hung up the phone on me!!!!! When i ask for names the give me fake names such as 'John' 'Joe' 'James' and one guy was trying to be funny and told me his name was 'Frankle Frankle'!!!! My dress and my bridesmaids dresses became wrinkled and dirty because we had to squeeze into cabs!!!!!!!! I feel like they dont even care. They even said they're sorry and there is nothing they can do about it. Until this day I cannot get in contact with the manager and I havent received my refund!!! I have gone to their office and the guys who are there tell me that they cannot call the manager for me!!! Honestly i dont even know if i have received anyone's real name!!! I dont know what to do!!!
JennJay Posted:

Re: HELP!!! My horrible experience with ATLANTIS LIMOUSINES.

I feel terrible that this happened to you. You are not the only one who has had HORRIBLE experiences with this company. I had posted back in september about them. My friend had them for her bacchelorette party and 3 of their limos broke down, so we spent her whole bachelorette party from 11am-1030 pm on the side of roads waiting for a new limo to pick us up.....

1st limo broke down on the LIE out east-3 1/2 hour wait

2nd limo broke down on a side road near the vinyards- 2 1/2 hours waiting

3rd limo broke down near floral park on our way into the city on the LIE- 3 hour wait for town cars to bring us home.

My suggestion.... HELP ME HOWARD!!!!!! I am sure you can get enough people to complain about them so they will give you your $$ back.
Steph62406 Posted:

Re: HELP!!! My horrible experience with ATLANTIS LIMOUSINES.


Posted by thelastMrsG

I would call the ABC7 on your side people.
That is horrible. I hope you had fun otherwise




OMG I'm so sorry..I would do this!!
kara10152006 Posted:

Re: HELP!!! My horrible experience with ATLANTIS LIMOUSINES.

***SHAME ON YOU***

Atlantis was just on Fox 5's Shame on You for doubly charging some girl for her prom. When the cameras were outside of their offices there was a recently married couple outside also who were also forgotten by the limo company on the day of their wedding. Just wanted to update this review with more similar information in case anyone is planning to use them...
snydl40 Posted:

Re: HELP!!! My horrible experience with ATLANTIS LIMOUSINES.

I would contact the better business bureau and whatever tv station will listen. Channel 12 may be able to help you get your $ back. That is such a horrible thing to have to experience on your wedding day and I am sorry you had to. I will make sure no one I know uses them-EVER!!! Good Luck and keep us posted!

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