I am about to cry long vendor vent

decemberbride Posted: Oct 30, 2009 07:52 PM

I am about to cry long vendor vent

So a couple of weeks ago I purchased my head piece from Barron's at tri -county. I left it in the box until it was time form hair trail. When my hair dresser went to take it out to put it on my head it was broken.

I just tried to bring it back to Barron's and the guy who works there. I guess Mr, Barron. Told me there was nothing he could do for me. The head piece is in two pieces and there is no way I can wear it in my head and he tells me I am out of luck. No only does he tell me out of luck but he's laughing at me as I tell him what happen to it. I asked him to give the company's name he said he could do that. He told me someone broke it on me. Who would break it on me?

SO needless to say I left Tri-county very upset and a broken head piece. I spent over a $100 on it and now I cant even use it I don't know what to do.

Be careful brides who plan on using them.

JAAMS Posted: Oct 30, 2009 08:30 PM

Re: I am about to cry long vendor vent

Diana12 Posted: Oct 30, 2009 08:33 PM

Re: I am about to cry long vendor vent

Diana508 Posted: Oct 30, 2009 08:35 PM

Re: I am about to cry long vendor vent

Oh no, that's awful I can't believe they wouldn't help you!

decemberbride Posted: Oct 30, 2009 08:39 PM

Re: I am about to cry long vendor vent

Thank you for your sympathy. I know I can't believe it either. They do so much business you think they would would want all their customers to be happy.

Tetelove Posted: Oct 30, 2009 08:47 PM

Re: I am about to cry long vendor vent

Wow, that's horrible. Sorry to hear about this..

Never2Part Posted: Oct 31, 2009 07:58 AM

Re: I am about to cry long vendor vent

that's disgusting behavior-I'm so sorry you're dealing with this

Future Mrs H Posted: Oct 31, 2009 08:05 AM

Re: I am about to cry long vendor vent

Thats horrible!!

JC297 Posted: Oct 31, 2009 08:07 AM

Re: I am about to cry long vendor vent

How come you didnt check it when you purchased it from tri county? If it was fine with you left there, I dont see how it could be mr. barrons fault.

kater08 Posted: Oct 31, 2009 08:40 AM

Re: I am about to cry long vendor vent

I agree they are a little lacking in customer service, but you have to remember its a flea market.

If the headpiece was confirmed in one piece when you left, then it had to be broken in your possession--and unfortunately that is not their fault.

decemberbride Posted: Oct 31, 2009 08:59 AM

Re: I am about to cry long vendor vent

It might not be his fault but he could have given the manufacturers name and number, so I could deal with them directly.

Jna2010 Posted: Oct 31, 2009 09:16 AM

Re: I am about to cry long vendor vent

i hate crappy customer service

mosh424 Posted: Oct 31, 2009 09:40 AM

Re: I am about to cry long vendor vent

kater08 Posted: Oct 31, 2009 09:56 AM

Re: I am about to cry long vendor vent

Posted by decemberbride

It might not be his fault but he could have given the manufacturers name and number, so I could deal with them directly.

They 'claim' they make the headpieces themselves...which I doubt since I see them elsewhere...but maybe this is why he couldn't give you the manufacturer??

allegracristina Posted: Oct 31, 2009 09:56 AM

Re: I am about to cry long vendor vent

Posted by decemberbride

It might not be his fault but he could have given the manufacturers name and number, so I could deal with them directly.

Don't they make their headpieces there?

alli3131 Posted: Oct 31, 2009 09:59 AM

Re: I am about to cry long vendor vent

They do make some and I'm sure others are Made in China or some other foreign country that probably does has even worse customer service.....

Mommy2BeBride Posted: Oct 31, 2009 10:38 AM

Re: I am about to cry long vendor vent

that's horrible!!

oktropical Posted: Oct 31, 2009 11:22 AM

Re: I am about to cry long vendor vent

that's horrible!!

pjankowski Posted: Oct 31, 2009 11:24 AM

Re: I am about to cry long vendor vent

uughh.. i am sooo sorry! that scuks!

decemberbride Posted: Oct 31, 2009 01:12 PM

Re: I am about to cry long vendor vent

Posted by allegracristina

Posted by decemberbride

It might not be his fault but he could have given the manufacturers name and number, so I could deal with them directly.

Don't they make their headpieces there?

They make all the veils. They do not make the headbands or tiaras. The head bands and tiaras have tags on them. My sister went back there today and he agreed to talk to the manufacture and I can call him on Tuesday and he will let me know what the manufacture said. Then he might think about giving me there info so I can call them myself .