So the dress situation is SORTA solved. the dress shop, that wasn't supposed to order the dress, ordered it without my say so and kept 40% of my deposit, or $1400 bucks. I at least want a credit from the store or the material that costed that much money or SOMETHING because right now I feel like I just spent that much money on pure aggravation. NOW...I can finally tell you that the people at Kleinfeld are the biggest bunch of money hungry liars I have ever had the misfortune of meeting. They were pushy from the first day, and when I told them I wouldn't be ordering the dress and to cancel it, they put the order in anyway and strung us along for such a long time that we couldn't even dispute the charge with the credit card company, they have caused me so much stress and heartache....if anyone has not gotten their wedding gown yet, do yourself a favor and don't believe all of the wonderful things you hear about Kleinfeld, After all was said and done and they decided to keep my money the owner of the store had the gaul to tell me to come back when I was ready and he would give me a good deal... A GOOD DEAL?!?!?!?!? GIVE ME MY 1400 BUCKS!!!!!! All of the managers that said they would help me, they were on my side, not out to get me were just that, my next call is to arnold diaz on channel 5 because if nothing else, I want to save people from going through what I had to go through. How could you as a business go behind the back of the customer and put in an order, then string me along, oh we have to call israel and this and that, and NEVER tell me why until almost a month and a half later!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Talk about misleading!!!!.....sorry about the rant ladies, but do yourselves a favor and stay far away from Kleinfeld! Posted an update below
MaggieLuvsJoe
Posted:
Member since
Re: I can finally break my silence....update
Posted by jennaandguy09
Just to elaborate a little bit, When I originally went and ordered the dress, there was a note on the contract that said not to order the dress until they got the okay from me, in writing and I canceled before that, no offer for a new dress, and they NEVER told us what that $1400 was going to.....we're calling tomorrow...tuesday as they're closed tomorrow, because for that money I want fabric or WHATEVER they did to warrant keeping that money, they haven't heard the last from me, but as someone already said, one unhappy bride tells many many others, and my consultant was very nice, she was so sweet, I can't say anything bad about her, it's management, upper management, always passing the buck, oh, I have to talk to this one or that one and I'll get back to you, they strung me along for so many weeks that it was moot with our credit card company and we were on our own. I swear, people are right, they hurry you through the big room and lock you in a dressing room if you aren't going to be on the show, I guess if you aren't THEIR idea of a perfect bride you don't matter to them, however since your money is as green as anyone elses, they don't mind taking it from you and never telling you why!!!!!!!
definitely contact channel 7, 7 on your side...they will help. If not, call Fox 5 arnold diaz...he does the shame on you show...good luck, keep us updated. They were very sneaky and that stinks, I hope you get ur deposit back.
FutureMrsD09
Posted:
Member since
Re: I can finally break my silence....update
That is absolutely awful, and i would love to call them and be like W T F.
If it's in the contract, it's probably easiest for you to just take them to small claims court at this point. More than likely they won't even show because they know they are wrong, and they will be forced to refund the money. It will save you a lot of aggravation and get your money back asap. Maybe even mention that to them tomorrow!
Even though they didn't hold up their end of the contract by supposedly ordering the dress (they probably never even ordered it or it was not in production yet so they could easily cancel), they should have at the very least offered you store credit towards a new dress. Seriously W T F!
Posted by jennaandguy09
Just to elaborate a little bit, When I originally went and ordered the dress, there was a note on the contract that said not to order the dress until they got the okay from me, in writing and I canceled before that, no offer for a new dress, and they NEVER told us what that $1400 was going to.....we're calling tomorrow...tuesday as they're closed tomorrow, because for that money I want fabric or WHATEVER they did to warrant keeping that money, they haven't heard the last from me, but as someone already said, one unhappy bride tells many many others, and my consultant was very nice, she was so sweet, I can't say anything bad about her, it's management, upper management, always passing the buck, oh, I have to talk to this one or that one and I'll get back to you, they strung me along for so many weeks that it was moot with our credit card company and we were on our own. I swear, people are right, they hurry you through the big room and lock you in a dressing room if you aren't going to be on the show, I guess if you aren't THEIR idea of a perfect bride you don't matter to them, however since your money is as green as anyone elses, they don't mind taking it from you and never telling you why!!!!!!!
littlepixie12
Posted:
Member since
Re: I can finally break my silence....update
Posted by FutureMrsD09
I'm a Kleinfeld's bride, and i've definitely read the good and the bad. I think i'm missing the first part of this story, so could you please elaborate or link to the beginning? Also, are they offering you a new dress? What's the resolution?
I guess my questions above would answer more details, but did you sign a contract? I think you usually only have 3 days to cancel per the contract. In any case, i hope it's over soon and you're able to move on to something else. I really want to hear more!
Me too please! im a Kleinfeld's bride and I have to say I had a great experiece and they didnt ask me for money or a credit card, nothing, until I told them that I wanted to purchase the dress. I went a couple of times and they never pressured me to buy anything right then and there.
