I don't like to be mean, but I must bash Bridal Suite in Centereach!(long)

Original post by lisa50

Feb 24, 2008 12:10 PM

I went on Thursday night to pickup my BM dress for my best friends wedding. Everytime I go there, I have a negative experience. Myself, along with the bride, her MOH, MOB, and 2 other BM's were completely ignored. The first woman that was helping us brought us the wrong dresses, so when we told her they weren't the right ones, she just up and left, and never came back.
A young male came to us 10min later, asked the last name, and went downstairs to look, came back 10 min later with nothing!!! Then a young girl came in and nastily said, 'I don't understand why you are here, what do you all want to do today?!'' My BF said, 'we have an appointment for our last fittings!'
She stormed off, and then another lady came back, with the right dresses. She said you can try these on but you will have to come back with an appointment for our tailor!
I paid for my dress and said I would go elsewhere for my alterations. I had just about enough. The dresses for the flower girls would fit me and the girls are 8 and 9!
The last time I went there a BM was in there complaining that the brides dress that she got from there fell apart! And if she wasn't on her HM she would be there!
Never, Never again! Nasty workers!

katleigh3 Posted: Feb 24, 2008 08:54 PM

Re: I don't like to be mean, but I must bash Bridal Suite in Centereach!(long)

I'm also sorry you had a bad experience. I absolutely LOVE this bridal salon. They have been nothing but patient helpful and go above and beyond on every visit. My MOH is also getting married and so we are both using them and she has had excellent service as well. My girls are also in 6 different dresses all seperates too...so 12 different pieces (tops and bottoms) and they all came in perfectly.

Maybe your next visit will be a pleasant one.

megzzie Posted: Feb 24, 2008 08:58 PM

Re: I don't like to be mean, but I must bash Bridal Suite in Centereach!(long)

Wow - I can't believe how nasty they were! Sorry you had a bad experience

JoesFutureWife Posted: Feb 24, 2008 11:49 PM

Re: I don't like to be mean, but I must bash Bridal Suite in Centereach!(long)

Posted by bemyyoko

its not the first time i've heard something like this about that place.

but for anyone ordering from there keep in mind that no shop has 100% customer satisfaction so don't worry.

ETA:

I'm sorry you had such a bad experience, I would have done the same thing, take the dress and leave.

Ditto!! I went in january to get measured for a bm gown for my friend's wedding. I made an appt, went there and made an appt for my mom to look at mob gowns. I'm 5'7 and told them i was wearing a 2' heel max and the woman convinced me i need extra length yet my friend who is the same height wearing the same height shoe didnt need it?! Then the saleslady brought a gown from storage that someone else purchased already so my mom could try it on!!!!!!!!!!!!!! That's insane!!!!!!! My mom refused and at that point, we realized we couldnt deal with anyone there. Im not having the alterations done there for my friends wedding either.