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In response to the Valentine Flower delivery vent.

Original post by tiffandmatt

I originally posted this response on the original post, but I really wanted to get my point out there.......

First to Soon 2 Be Mrs 2006, I'm sorry that you didn't receive your V-day flowers. It really is too bad. I'm sorry that you had to deal with a rude person, that was not right.

Now, for the part where I'm sure I'm going to get a lot of unhappy responses. Let me begin by saying I have worked in the floral retail business for over 7 years.

To bride Johnsae: You said in your post that florists should over staff themselves in anticipation. There is normally about 3 people working in our shop on a normal day. On Valentines day we brought in 7 people to work the shop.

To Bride JPC 4806: Who suggested to have Multiple drivers. On a normal day we have 1 driver, maybe 2. For Valentines day we brought in 5 men. Still with this, devileries were not completed until about 7:30pm us. Even with each delivery man being assigned different zones such as: business delivery man, local deliverly man, ect.

I'm sorry but a lot of people do not understand how difficult it is to work on high volume days such as Valentines day and Mothers day. How can every woman get there flowers by 1:00pm. It is impossible. Florists Shops do the VERY best they can can do to make everyone happy.

As for prices being jacked up, that is because of the high prices we pay to get from Whole salers at this time. Chain stores such as Supermarkets can sell things for cheaper because they buy in huge quanities for a large amount of stores, and get deals. Indivalual shops do not recieve this. If a florist buys a say a rose for 2 dollars, they charge you say 4 dollars, becuase they need to make profit, to pay store rent, supplies, as well as employees pay ,ect.

I hope that I don't make to many enemies with this post. But please try to be more understanding, not of the rude people, but of the hard efforts we make to give you the very best. And to be fair, after not leaving our shop until 3:30am on the 13th, to complete early moring orders, then to return at 6:00am to only be able to then leave the shop on the Valenitnes at 10:pm. People get alittle rude, IT IS WRONG, I agree! But it happens, can any of you really say that you have never been rude, to a client, costomer, ect, even just once?

Ladies please be a little more understanding, and not fast to spread around which shops should not be frequented. This is people livelyhoods we are takling about.

To Happy Bride 11-5-06, thank you for being the only other peson to stick up for the hardworkeing florists on this thread.

One more thing, for people who think there Valentines day was bad, because there flowers arrived late (which by the way, I think you were too hard on the driver, who seemed to be really trying to get them to you.) Think about all the people out there who didn't get anything. And also think about all the florists and drivers who had to miss a romantice Valentines dinner and evening with their sweethearts to make everyone elses day perfect.

This is only my opinion. Please don't be too hard on me.
Soon2BeMrs2006 Posted:

Re: In response to the Valentine Flower delivery vent.

Posted by tiffandmatt

Posted by DanaMZ

I did see the original post and I do agree with you for the most part except that IF the florists know that it may take until 7:30, or lets just say beyond a normal business day to get the flowers delivered (to a person's job), they should inform the consumer of that possiblity when the order is placed so as to avoid situations like the one we refer to. I do understand that the florist may not realize that the delivery address is the recipient's job, however these are all details that should be worked out at the time of the order. Wow - I went on way too long about this!


Posted by JPCP4806

To Bride JPC 4806: Who suggested to have Multiple drivers. On a normal day we have 1 driver, maybe 2. For Valentines day we brought in 5 men. Still with this, devileries were not completed until about 7:30pm us. Even with each delivery man being assigned different zones such as: business delivery man, local deliverly man, ect.


I totally understand where you are coming from- I know that they might no have been a big florist where they CAN get 4 or 5 extra people in. But, Still no reason for the person to be rude to anyone on the phone- Not a good business practice. I was in sales and customer service for a good 5 years. No matter how fustrating anything got I never took it out on a client. And I was in a professional setting.....



Soon2BeMrs2006, I know that you were not saying this about the entire Florist Profession. Please don't think I was. I just wanted to try and explain to everyone the difficulties of the floral industry, especially on high volume days. And yes let me emphasize that I complettely agree rudeness is NEVER exceptable from people in costomer service of any kind. And for that I am sorry you had to deal with it.

The florist where I work has 3 regular drivers. A lot of florists, including mine actually look to family members and friends for extra help at this time, the owner of the shop where I work had her husband and brother making deliveries for her, and she is a small shop. We also put bussiness deliveries as top piroity, they go out first, becuase we are aware of the chances of people lnot being there late. It is a good suggestion to inform people of deliveries possibly not arriving until the evening though.

One of the of largest problems we incounter is having costomers give addresses that don't even exits because they are just not sure themselves.

Well anyway, I guess I worried for nothing, because everyone was very fair to me for this post. Thank you all for taking the time to read what I had to say (I know I've had a lot to say)

Hope everyone had a great Valentines Day.



don't worry I know and totally understand the point you were making
smara Posted:

Re: In response to the Valentine Flower delivery vent.

Posted by Soon2BeMrs2006

Posted by smara

I just want to add that my sister worked out 1800 flowers and I felt so bad for her during the holidays. She never enjoyed a Mothers Day, Easter, etc... until she left.

And she wasnt even doing the orders or anything, she worked in the IT Dept.. so imagine if her ours were nuts.


OMG that had to have sucked. I know that the website mine were ordred through their comps were down for awhile yesterday. I can only imagine how horrible it was for her.


Yeah it was crazy... and she got married in July (june is a busy wedding month) and they drove her nuts up until the day before her wedding. She used to cry, I felt so bad for her. It was demanding!!
Soon2BeMrs2006 Posted:

Re: In response to the Valentine Flower delivery vent.

Posted by smara

Posted by Soon2BeMrs2006

Posted by smara

I just want to add that my sister worked out 1800 flowers and I felt so bad for her during the holidays. She never enjoyed a Mothers Day, Easter, etc... until she left.

And she wasnt even doing the orders or anything, she worked in the IT Dept.. so imagine if her ours were nuts.


OMG that had to have sucked. I know that the website mine were ordred through their comps were down for awhile yesterday. I can only imagine how horrible it was for her.


Yeah it was crazy... and she got married in July (june is a busy wedding month) and they drove her nuts up until the day before her wedding. She used to cry, I felt so bad for her. It was demanding!!

johnsae Posted:

Re: In response to the Valentine Flower delivery vent.

We all work hard, and we all have certain times of the year that are more hellish than others.

I never received the flowers that FH ordered for me for Valentine's Day. FH works on Wall Street and doesn't have the time to wait on hold for 1 hour on the phone (the wait time on the 1800 number that the particular florist he ordered from estimated it would take an hour to talk to a customer service rep), so after never receiving my flowers on the 14th, I had to call the florist myself yesterday.

Not only was the line disconnected three times, but then I called back a 4th time and got a busy signal.....ok.....so then I called back and decided that instead of pressing 2 for previously placed orders, I would press 1 to 'place a new order' - bingo...I got right through to a customer service person. How nice of them that they are able to take new orders but not investigate the old, late orders!!

Anyway, they finally figure out that the local florist they use was 'unable to deliver the flowers to me on the 14th' - no ****! They then tell me that FH's credit card won't be charged.

Ok, fine....but was anyone planning on alerting us to the fact that the flowers just weren't going to be delivered AT ALL?? Apparently not.

My vent is about the lack of customer service...the lack of follow-up, follow-through, etc....

Unacceptable!!
Soon2BeMrs2006 Posted:

Re: In response to the Valentine Flower delivery vent.

Posted by johnsae

We all work hard, and we all have certain times of the year that are more hellish than others.

I never received the flowers that FH ordered for me for Valentine's Day. FH works on Wall Street and doesn't have the time to wait on hold for 1 hour on the phone (the wait time on the 1800 number that the particular florist he ordered from estimated it would take an hour to talk to a customer service rep), so after never receiving my flowers on the 14th, I had to call the florist myself yesterday.

Not only was the line disconnected three times, but then I called back a 4th time and got a busy signal.....ok.....so then I called back and decided that instead of pressing 2 for previously placed orders, I would press 1 to 'place a new order' - bingo...I got right through to a customer service person. How nice of them that they are able to take new orders but not investigate the old, late orders!!

Anyway, they finally figure out that the local florist they use was 'unable to deliver the flowers to me on the 14th' - no ****! They then tell me that FH's credit card won't be charged.

Ok, fine....but was anyone planning on alerting us to the fact that the flowers just weren't going to be delivered AT ALL?? Apparently not.

My vent is about the lack of customer service...the lack of follow-up, follow-through, etc....

Unacceptable!!


I had tried the press 1 too but it still disconnected me. FH did end up being on hold over an hour yesterday, but he got a full refund thank god.
johnsae Posted:

Re: In response to the Valentine Flower delivery vent.

Posted by Soon2BeMrs2006

Posted by johnsae

We all work hard, and we all have certain times of the year that are more hellish than others.

I never received the flowers that FH ordered for me for Valentine's Day. FH works on Wall Street and doesn't have the time to wait on hold for 1 hour on the phone (the wait time on the 1800 number that the particular florist he ordered from estimated it would take an hour to talk to a customer service rep), so after never receiving my flowers on the 14th, I had to call the florist myself yesterday.

Not only was the line disconnected three times, but then I called back a 4th time and got a busy signal.....ok.....so then I called back and decided that instead of pressing 2 for previously placed orders, I would press 1 to 'place a new order' - bingo...I got right through to a customer service person. How nice of them that they are able to take new orders but not investigate the old, late orders!!

Anyway, they finally figure out that the local florist they use was 'unable to deliver the flowers to me on the 14th' - no ****! They then tell me that FH's credit card won't be charged.

Ok, fine....but was anyone planning on alerting us to the fact that the flowers just weren't going to be delivered AT ALL?? Apparently not.

My vent is about the lack of customer service...the lack of follow-up, follow-through, etc....

Unacceptable!!


I had tried the press 1 too but it still disconnected me. FH did end up being on hold over an hour yesterday, but he got a full refund thank god.


so annoying, right? not only do you not get your flowers...you are subjected to an hour wait time. it's enough to ruin the day.
Soon2BeMrs2006 Posted:

Re: In response to the Valentine Flower delivery vent.

Posted by johnsae

Posted by Soon2BeMrs2006

Posted by johnsae

We all work hard, and we all have certain times of the year that are more hellish than others.

I never received the flowers that FH ordered for me for Valentine's Day. FH works on Wall Street and doesn't have the time to wait on hold for 1 hour on the phone (the wait time on the 1800 number that the particular florist he ordered from estimated it would take an hour to talk to a customer service rep), so after never receiving my flowers on the 14th, I had to call the florist myself yesterday.

Not only was the line disconnected three times, but then I called back a 4th time and got a busy signal.....ok.....so then I called back and decided that instead of pressing 2 for previously placed orders, I would press 1 to 'place a new order' - bingo...I got right through to a customer service person. How nice of them that they are able to take new orders but not investigate the old, late orders!!

Anyway, they finally figure out that the local florist they use was 'unable to deliver the flowers to me on the 14th' - no ****! They then tell me that FH's credit card won't be charged.

Ok, fine....but was anyone planning on alerting us to the fact that the flowers just weren't going to be delivered AT ALL?? Apparently not.

My vent is about the lack of customer service...the lack of follow-up, follow-through, etc....

Unacceptable!!


I had tried the press 1 too but it still disconnected me. FH did end up being on hold over an hour yesterday, but he got a full refund thank god.


so annoying, right? not only do you not get your flowers...you are subjected to an hour wait time. it's enough to ruin the day.


they said their computers were down thats why there was such a delay.
smara Posted:

Re: In response to the Valentine Flower delivery vent.

Posted by Soon2BeMrs2006

Posted by johnsae

Posted by Soon2BeMrs2006

Posted by johnsae

We all work hard, and we all have certain times of the year that are more hellish than others.

I never received the flowers that FH ordered for me for Valentine's Day. FH works on Wall Street and doesn't have the time to wait on hold for 1 hour on the phone (the wait time on the 1800 number that the particular florist he ordered from estimated it would take an hour to talk to a customer service rep), so after never receiving my flowers on the 14th, I had to call the florist myself yesterday.

Not only was the line disconnected three times, but then I called back a 4th time and got a busy signal.....ok.....so then I called back and decided that instead of pressing 2 for previously placed orders, I would press 1 to 'place a new order' - bingo...I got right through to a customer service person. How nice of them that they are able to take new orders but not investigate the old, late orders!!

Anyway, they finally figure out that the local florist they use was 'unable to deliver the flowers to me on the 14th' - no ****! They then tell me that FH's credit card won't be charged.

Ok, fine....but was anyone planning on alerting us to the fact that the flowers just weren't going to be delivered AT ALL?? Apparently not.

My vent is about the lack of customer service...the lack of follow-up, follow-through, etc....

Unacceptable!!


I had tried the press 1 too but it still disconnected me. FH did end up being on hold over an hour yesterday, but he got a full refund thank god.


so annoying, right? not only do you not get your flowers...you are subjected to an hour wait time. it's enough to ruin the day.


they said their computers were down thats why there was such a delay.

That is annoying and frustrating!!

Sounds like 1800 flowers...
johnsae Posted:

Re: In response to the Valentine Flower delivery vent.

Posted by smara

Posted by Soon2BeMrs2006

Posted by johnsae

Posted by Soon2BeMrs2006

Posted by johnsae

We all work hard, and we all have certain times of the year that are more hellish than others.

I never received the flowers that FH ordered for me for Valentine's Day. FH works on Wall Street and doesn't have the time to wait on hold for 1 hour on the phone (the wait time on the 1800 number that the particular florist he ordered from estimated it would take an hour to talk to a customer service rep), so after never receiving my flowers on the 14th, I had to call the florist myself yesterday.

Not only was the line disconnected three times, but then I called back a 4th time and got a busy signal.....ok.....so then I called back and decided that instead of pressing 2 for previously placed orders, I would press 1 to 'place a new order' - bingo...I got right through to a customer service person. How nice of them that they are able to take new orders but not investigate the old, late orders!!

Anyway, they finally figure out that the local florist they use was 'unable to deliver the flowers to me on the 14th' - no ****! They then tell me that FH's credit card won't be charged.

Ok, fine....but was anyone planning on alerting us to the fact that the flowers just weren't going to be delivered AT ALL?? Apparently not.

My vent is about the lack of customer service...the lack of follow-up, follow-through, etc....

Unacceptable!!


I had tried the press 1 too but it still disconnected me. FH did end up being on hold over an hour yesterday, but he got a full refund thank god.


so annoying, right? not only do you not get your flowers...you are subjected to an hour wait time. it's enough to ruin the day.


they said their computers were down thats why there was such a delay.

That is annoying and frustrating!!

Sounds like 1800 flowers...


computers down on Valentine's Day? Man...I might just have to start another thread about that...j/j

no, not 1800flowers........FTD! There, I said it
smara Posted:

Re: In response to the Valentine Flower delivery vent.

Posted by johnsae

Posted by smara


That is annoying and frustrating!!

Sounds like 1800 flowers...


computers down on Valentine's Day? Man...I might just have to start another thread about that...j/j

no, not 1800flowers........FTD! There, I said it


Thats was going to be my next guest, they are like the same. They even use each other to mimic flower arrangements.

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