I DISlike my florist rep very much! And I want to request another person. Everytime I call my rep answers the phone. I don't want to hurt feelings but I think they are rude and pushy! She hasn't listened to anything I've said and it's frustrating!!!
Does anyone have any suggestions on how to approach this situation?
Kristina2009
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Re: Pedestals Florist
I have had such a great experience with them. I am working with Phil.
Why don't you call and ask to work with someone else if you are not clicking with her?
Panamasweet
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Re: Pedestals Florist
Not sure which rep you have but I booked with Phyllis. She has been nothing but great to me but if you are feeling uncomfortable I would definitely let them know. You are spending way to much money and this day is way to important to let this go. I would ask to speak to the manager and ask them if you could switch reps.
AdriandSteve
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Re: Pedestals Florist
Just call and ask to speak to the manager and explain ur situation.
I'm working with Rob and so far so good!
Rosalind_75
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Re: Pedestals Florist
I say have FH make the call!! They are probably so use to us brides calling. Might wake them up to hear an angry mans voice
bride2bebe
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Re: Pedestals Florist
Are you working with Phyllis?
lmr2282
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Re: Pedestals Florist
Posted by bride2bebe
Are you working with Phyllis?
Yes....
bride2bebe
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Re: Pedestals Florist
I would FM you if it were any other person but I don't even care. I was where you are with Phyllis a few weeks ago- scary isn't it?
She disgusts me, I can't believe I ever fell for her 'oh my goodness, we have a connection' CRAP!
I don't even know why she is still there- honestly, everyone else at Pedestals seems great and that's what peeves me the most!
Phyllis rushed me off the phone too and never kept any of her 'secret call me any time for any help' promises! Ughhhhh- that woman!
Well- I spoke with the manager Nadia at a WM showcase and I re-did everything I spoke with Phyllis about and now, it's 100x better!
My suggestion is to call back and ask to speak with the owner OR with Nadia. Tell her your situation...I can't remember the other woman's name but you can also speak with the owner's assistant.
I spoke up and believe it or not- when I went in to talk to Nadia...Phyllis was there and didn't even recognize me.
I really have to say- she gives them a bad rep. BUT please do not get discouraged! Their work is phenomenal and speaks for itself. Get yourself a new person to work wiith- DON'T BE SHY! SPEAK UP- if not, I'll be happy to do it for you! I strongly dislike Phyllis!
gina409
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Re: Pedestals Florist
im using ginny...
if u r unhappy i would def callthem explain the situation and tehy can help u out
lmr2282
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Re: Pedestals Florist
Posted by bride2bebe
I would FM you if it were any other person but I don't even care. I was where you are with Phyllis a few weeks ago- scary isn't it?
She disgusts me, I can't believe I ever fell for her 'oh my goodness, we have a connection' CRAP!
I don't even know why she is still there- honestly, everyone else at Pedestals seems great and that's what peeves me the most!
Phyllis rushed me off the phone too and never kept any of her 'secret call me any time for any help' promises! Ughhhhh- that woman!
Well- I spoke with the manager Nadia at a WM showcase and I re-did everything I spoke with Phyllis about and now, it's 100x better!
My suggestion is to call back and ask to speak with the owner OR with Nadia. Tell her your situation...I can't remember the other woman's name but you can also speak with the owner's assistant.
I spoke up and believe it or not- when I went in to talk to Nadia...Phyllis was there and didn't even recognize me.
I really have to say- she gives them a bad rep. BUT please do not get discouraged! Their work is phenomenal and speaks for itself. Get yourself a new person to work wiith- DON'T BE SHY! SPEAK UP- if not, I'll be happy to do it for you! I strongly dislike Phyllis!
I was going to FM you too but I said screw it! She has rushed me off the phone too and that is what turned me off the most. I was going to give her the benefit of doubt after our meeting because she was extremely pushy!! But when I called and said I was unsure about what we discussed she totally rushed me off the phone. That pissed me off because flowers are NOT cheap and I want my flowers to look good. I am going to call right now, I just dont know who to request.
Panamasweet
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Re: Pedestals Florist
OK now i'm nervous. I just booked with them and spoke to her once on the phone. I didnt have a problem but im getting nervous that in the future there might be a problem. Thank you for your advice to speak to the owners. She was so nice at our initial meeting....i guess she was just trying to get our business
lizzie217
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Re: Pedestals Florist
Posted by gina409
im using ginny...
if u r unhappy i would def callthem explain the situation and tehy can help u out
I used Ginny LOVE her
lmr2282
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Re: Pedestals Florist
I just called and spoke with Robert, he sounds awesome and I am excited to meet with him. Thanks for the advice.
AdriandSteve
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Re: Pedestals Florist
ANYONE who says, 'omg we have a connection' skeeves me out lol
julesrbf
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Posted by lmr2282
I just called and spoke with Robert, he sounds awesome and I am excited to meet with him. Thanks for the advice.
I am working with Robert and he is AWESOME, we really did connect with him and he had such wonderful ideas for us! GL!!!
lmr2282
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Re: Pedestals Florist
Now I am excited about my flowers
NYYankeeGirl72
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Re: Pedestals Florist
Posted by lmr2282
I DISlike my florist rep very much! And I want to request another person. Everytime I call my rep answers the phone. I don't want to hurt feelings but I think they are rude and pushy! She hasn't listened to anything I've said and it's frustrating!!!
Does anyone have any suggestions on how to approach this situation?
I am working with Vito. he is such a sweetheart!!!
susanafernandes82
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Re: Pedestals Florist
omg im using vito too. I LOVED HIM HE WAS SOOOOOO SWEET AND EVEN GAVE ME AND MOH SAMPLE CP TO TAKE HOME. ALSO GAVE ME A GREAT DEAL. VITO'S THE BEST.
Relish21
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Re: Pedestals Florist
I heard there's 2 robs... which is better??
lauraandrob2009
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Re: Pedestals Florist
Anyone who makes you uncomfortable should be fired....Pedestals has such an amazing reputation that I would ask for a manager or one of the other names you see on here. I am using RObert and liked him so much from the start. A m going again tomorrow for my final review...don't let anyone make you feel uncomfortable. You are paying for a service and should be made to feel special. Period. Don't toss Pedestals because of one bad apple though. Robert was awesome and I've heard others tout other folks there as well. Just switch your person.