Once they take your money it's a damn shame they don't care anymore! I had SEVERAL horrible Customer Service experiences with this photography co. I can give more info if you FM me. They start with a P. If I write it they'll just edit it. Just want to warn others... My photos came out beautifully but my unfinished albulm is a mess and the service is horiffic, even if it is just one representative. We've paid them thousands....!
stephanief
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Re: Poor service from LI Vendor
Posted by natiepie1028
I think everyone is entitled to their own opinion, but obviously everyone knows who you are talking about and i think its not nice to say when there are a lot of people out there that are using them. To be honest I read more positive comments then negative. I would just watch what you say!!!! Especially since I am one of the people using them.
I do not think what she said was not nice, actually I think she did the right thing. I hope your experience is better than hers but don't bash her for saying what she is experiencing.
jandt2006
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Re: Poor service from LI Vendor
i have heard bad things from a lot of different photo companies, ones that people mention often also. it's sad to say but not every business has a 100 percent track record.
October Bliss
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Re: Poor service from LI Vendor
Posted by natiepie1028
I think everyone is entitled to their own opinion, but obviously everyone knows who you are talking about and i think its not nice to say when there are a lot of people out there that are using them. To be honest I read more positive comments then negative. I would just watch what you say!!!! Especially since I am one of the people using them.
Every single vendor, be it an LIW vendor or an outside vendor, is going to have someone complaining about them. It is a simple fact of life - you can't please all the people, all the time. To get upset that another bride gave you a heads up about customer service seems to me kind of short sighted. She said the quality of her photos was great. That is what is the single most important thing about a photographer. She said the customer service she is receiving from ONE person is horrific. That is important to know. You as a bride that is using that photographer don't want to get stuck with the ONE person that gives horrible service - you want someone else - right????????
BKtoLI
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Re: Poor service from LI Vendor
I'm sorry you are going through this!! My brother got married in '03 and is still waiting on his albums from another popular vendor on here, and he gave his proofs back in September '04. I talk to more people who are having the same exact problems with this vendor, some of the people are not even on this site!!
I understand that some people will have good experiences and some will have bad. It's just the way things are. But it also bites to make promises and break them, which is what this vendor has done to my brother and quite a few other brides on this site!!
I say post away, people need to hear the negative as well as the positive, but don't be surprised if this thread is pulled by morning.
smara
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Member since
Re: Poor service from LI Vendor
Posted by jamesbride
Once they take your money it's a damn shame they don't care anymore! I had SEVERAL horrible Customer Service experiences with this photography co. I can give more info if you FM me. They start with a P. If I write it they'll just edit it. Just want to warn others... My photos came out beautifully but my unfinished albulm is a mess and the service is horiffic, even if it is just one representative. We've paid them thousands....!
I am sorry you are going thru this.. I am also using them too. My sister used them and they were awesome, thats why I booked them. This was before Liweddigns ofcourse. I would go to their office personally and light a fire under their ***. Also they aren't cheap so, if your photog cant put your album togehter, I would demand someone else work on it. My sisters proofs came in fast, but she is one of the brides who hasn't picked out their pics yet, so i guess thats why she hasnt come across that problem yet. She only got married in 7/03 ( )
Good luck and thanks for the heads up... and dont let them or Liweddings threaten you for voicing your opinion.
natiepie1028
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Member since
Re: Poor service from LI Vendor
Posted by natiepie1028
I think everyone is entitled to their own opinion, but obviously everyone knows who you are talking about and i think its not nice to say when there are a lot of people out there that are using them. To be honest I read more positive comments then negative. I would just watch what you say!!!! Especially since I am one of the people using them.
Sorry girls!!! I usually never post negative things, but I had the worst day ever yesterday. Stressing over the wedding, buying a house and PMSing has gotten me so friggin cranky and when i saw the post it just annoyed me.
I agree that everyone has a right to voice their own opinion, but sometimes it makes the bride who is using them get nervous that their experience will be horrible. And considering its coming up in two months i guess it adds extra stress on top of all the other stress. Im sorry again.... I definitely do not want to be one of those drama girls!!!!!!!
DandS
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Member since
Re: Poor service from LI Vendor
The whole wedding plans can be very stressful, so it is totally understandable. However I do think it is a very good thing to post positive and negative reviews!!! I think that the negative reviews can be turned around into a positive thing for future brides using the vendor. It helps you to insure that whatever negative thing happened to another bride will not happen to you. I think that LIW is great and I appreciate everything everyone has done to help me along with the planning of my wedding!!!
