My DH picked up our album and pictures last night and there is a problem with our wedding album. As I was looking through our album, I noticed that there were two of the exact same pictures in my album (same group of people, same background just the pose is slightly different) about 4 pictures apart from each other. I figured out that the picture of my family that was supposed to be there was photo #171 but my photographer accidently put in picture #177 instead thus creating duplicate pictures in my album. It technically is there fault because they choose the wrong picture but it is also our fault because when we went to inspect the pictures before the album was put together, we didn't notice it. My photographer had told us that the reason we inspect the pictures is because our album was permanent. I am scared that they won't be able to fix this without doing the whole album over. It's really just one page in the album that is wrong. Has anyone had this problem? Was it easily resolved? Please help.
Karen62794
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Re: Problem with my Bridal Album
I would call your photographer and explain the situation. It never hurts to ask. I wonder if there is a way for them to correct it?
Keep us posted.
kelswiss
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Re: Problem with my Bridal Album
The same thing just happened to us. Except when we viewed the final pictures they were what was supposed to be there. 3 of us went through them. So I'm not sure what happened after that. They admit it was there fault. When we realized the problem we went back to the photographer and they said they will fix it. Unfortunately it will now take 4-5 weeks. Good luck!!
July2004Bride
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Re: Problem with my Bridal Album
I haven't had that happen to me but I just wanted to say that I hope your photographer helps you get it resolved.
endlessluv429
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Re: Problem with my Bridal Album
That stinks but there should be no reason why they can't replace the picture for you!
ChristineC68
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I hope they can fix it
VickiC
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I'm sure they can fix it. They forgot a page in ours and they were able to have it back to us in a few days.
CutieLipps
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Re: Problem with my Bridal Album
There is no reason that they can't fix that! Do you have a copy of the list of photos you told them to put in your album to prove that it's their fault? Good Luck!
isopodi
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Re: Problem with my Bridal Album
Good news Ladies. It looks like they may be able to fix the album after all without taking apart the book. The picture that was supposed to be there is horizontal but the wrong picture that is there is vertical. My wedding planner said they should be able to make the correct picture vertical and fix it to the same spot so they will not have to undo the whole book. The best thing is it should only take a week for them to fix it. Thanks for your help and support.