I went this morning to RK bridal because there are a few dresses there I liked and I wanted more opinions on them. I have my aunt and my cousin in from florida and I thought it would be the perfect time to get their opinions. We're there this morning, I sign in and tell them it's my second time there. They insisted that the only person who can help was the woman who helped me before. Meanwhile, the other fitting rooms were empty. I said I'd work with someone else or even try on the dresses myself and they were NOT having it. The girl doing the sign in kept saying that Gilda (that's who helped me the last time) was almost done. Meanwhile, she was no where near done. We were there for an hour until I got so angry that I left. Then they said since it is my second time there I should have made an appt. Their website says no need for an appt and no one told me I was supposed to make one for a second visit. I am beyond annoyed with them.
kellybean
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thats horrible....I dont understand why you had to work with the same person!
MikeandJess
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Posted by kellybean
thats horrible....I dont understand why you had to work with the same person!
I understand for commission purposes BUT I was there for an hour and other people that worked there were standing around doing nothing. That is just crazy
emcheung
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that *****. the last time i went i had to wait for emily who took care of me the first time. thankfully she wasn't busy. next time, i would go and ask to speak to a manager about this. it isn't fair to have you wait so long. i guess they just lost another customer.
Papillon25
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That is terrible.
Sorry you had a bad experience, I was happy with them.
Toucan311
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I had a similar experience at bridal suite of bayshore. I dont understand why they'd even MAKE the appointment if the person didnt have time to meet with you! Grrrr
beachbum05
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Wow - that's ridiculous.
florezpeeps
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missliss
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I'm so sorry that happened to you. I'm personally a big fan of RK Bridal. I've gotten all my BM dresses (5 of them) in the past and have been there 3 times so far to try on different wedding dresses. The first time I was there I worked with Olga (love her!) and she wrote down in her little notebook all the style #s I liked and made sure to tell me that the next time I came to make an appt w/her and she told me her days off, even when she takes her lunch break, and that she'd be gone all of August. I thought that was great. The last time I just showed up with 2 of my BMs for them to try on BM dresses and when they were done I took a shot to go see if she was available and she was, so I tried on some of my contenders for my BMs. They've always been great to me. That's why I'm so sad that you had a crappy experience there.
Ilovebriani
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i would be pissed too. sorry that you had a bad experience.
MikeandJess
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I actually wrote them a letter to let them know how disappointed I am in the store. I called up to get the name of a head manager and the woman asked what happened and I told her and she was very apologetic. She said I should have spoken to the girls at the desk. They tell the girls that work the sign in sheet that if the customer is pressed for time or needs to someone else then it is ok. That acutally pissed me off more since I could have tried on the dresses and didn't have to wait an hour. I'm still sending my letter!
bemyyoko
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Posted by MikeandJess
I actually wrote them a letter to let them know how disappointed I am in the store. I called up to get the name of a head manager and the woman asked what happened and I told her and she was very apologetic. She said I should have spoken to the girls at the desk. They tell the girls that work the sign in sheet that if the customer is pressed for time or needs to someone else then it is ok. That acutally pissed me off more since I could have tried on the dresses and didn't have to wait an hour. I'm still sending my letter!
I'd send the letter too.
I hate when i go to a store where i'd be dropping a lot of money and i get ignored. I can understand being busy, but having you wait over an hour when other people were available to help is crazy.
i can understand for commission reasons... but still...
megzzie
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Wow - I would've been really upset/pissed too. I think writing a letter is a good idea.
Espo22
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How stupid is that seriously, i think that girl just didn't know what she was talking about. You would've been better off saying it was your first time but how would you know about such policies which i dont even think are true. I don't see why it matters only if you bought your dress already ya know. Sorry you had to deal with that
Papillon25
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Unfotunately, it seems like a lot of these dress stores have caused girls to 'rant' - I have seen bad reviews for lots of others too, like Bridal Reflections, etc.
Frustrating since wedding dresses are sooo expensive and I think it is fair of us brides not to be treated like we are shopping at a dollar store!
I hope you have better luck at the next place you go to look.
angl2001
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i would be too!! i would have asked for a manger!!!!!
jgl
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id tell them screw it you just lost my sale and Gilda just lost her commision completely.. i cant stand that kinda BS
Teamhurldon
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Posted by kellybean
thats horrible....I dont understand why you had to work with the same person!
They did the same thing to me the second time, only I said 'Fine, I'm out I'll take my business elsewhere.' and I said it loud enough in front of the manager, who then took care of us and reprimanded girl... I couldnt remember who the hell helped me the first time... some people working there are really rude.... but once the manager took over I havent had a problem
