UGH! I HATE Legend (VW)!!!!!! LONG VENT

I made an appt. in mid-November for my Passat to have 2 recalls looked at/fixed. I'm off this whole week-school vacation. They booked me for Monday 12/27. I get a call a few weeks ago saying they didn't realize they were closed that day and they rescheduled me for 12/28, which isn't a big deal.

I drop my car off early yesterday and still had to wait 1 whole hour just to get to the counter. The snobby lady in front of me, who got off line to answer phone calls and sit down and read the paper returned to the line in front of me just in time to walk up to the counter. If you have to step off line for an emergency call, fine. But to read the paper, no, you are not the queen and are no different than anyone else!!!! She gets to the counter, tells them about the 'funny noise' she began hearing Friday, and they TAKE HER W/O AN APPT.!!!!

I finally drop off my car for the two recalls. I didn't get a call back later that day to come and pick it up, so I called them. Well, of course it's not done! It just got on the lift in the late afternoon. OK, now I'm getting angry. Maybe it would have been done if you didn't take snobby lady! They said it should be done this morning.

This morning comes and goes without a call from VW. In the late afternoon I call them...nope car's not ready, it's waiting to get on the lift, again. It may be done at the end of the day. So, I call back a few hours later and, of course, the car isn't done again. Now it has taken them two whole days to look at and/or fix 2 recalls. I am stuck in my house these two days of my vacation waiting for the car. I asked the guy if that was how he'd like to spend his vacation. He said I should have taken a rental. Why should I pay out of pocket for a rental when my car has to only have recalls done!!!! Well, now it may be done tomorrow morning (I've heard that one before)...which is day 3.


I am fuming mad! I wish there was something I could do! I took the name of the guys supervisor but I don't know what good it will do. DH won't call b/c he gets all wussie about talking to people! DH and I have dealt the VW service before (he USED TO have a GTI) and this is always the case. I never have them look at my Passat but for a recall I have to! I don't even have a ride to go and get the car in the AM b/c DH is at work. I have to wait until he gets home. Now I may have to cancel my doctor appt. for tomorrow afternoon (I know another fun way to spend my vacation)!

AAAARRRRGGGGGHHHH!

Thanks for letting me get this off my chest!