Vendor Vent

So I must start by saying my planning process has been going surprisingly smoothly especially since I am an out of state bride doing everything by phone or email (or having my mom/sister go to vendor meetings for me haha), but this week I have run into a few snags that have got me stressing a bit. The first one is regarding my selection of a day of coordinator. I finally decided on my DOC after going back and forth between two different companies and I was super excited to have that check done. The decision was really difficult for me because both girls were great and super responsive, had great ideas and awesome communication. I really could have gone either way. I finally made my decision Sunday and emailed the one I selected right away to let her know since she was holding my date for me on a verbal agreement. My stress is due to the fact that I have not heard a peep from her since I sent that email Sunday. I don’t feel comfortable mailing a deposit check and the signed contract out to her without her acknowledging that I will be booked with her. I called and left a voicemail for her this afternoon to follow up and have not heard back from that either. I guess it could be that her days off are Monday and Tuesday so she hasn’t responded yet but I’m just second guessing my choice now. If she is suddenly MIA and this unresponsive when I am trying to mail her money, what I can expect once she already has my cash?? It’s just so weird because she has great reviews from other LIW girls and I even know someone who used the company personally for her wedding less than a year ago and she had nothing but raves for this girl. I guess I’ll give her the benefit of the doubt for now but jeez I am tempted to change my decision!

In addition I am stressing dealing with an issue with our band right now. We owed them a second deposit for 50% of their services 6 months prior to the wedding. Since I live out of state I mailed them the check when they sent me the bill. Just this week I come to find out they were in the process of moving office locations and the bill they sent me had me mail the payment to the old location and their mail is not being forwarded. They apologized about the confusion and asked me to put a stop payment on the check and mail a new one to the new address. I agreed to do that but when I called my bank today to initiate the stop payment they told me there was a $35 fee for stop payments which I didn’t know since I have never had to do that before. I know in the grand scheme of things this is absolutely NOTHING and it’s not even 1% of the check that I mailed but I just can’t help but feel frustrated to have to pay for their error. I emailed them this afternoon expressing my concern and letting them know I don’t feel like I should have to cover the $35 fee so we’ll see what they come back with. I hate to cause a stink or sour an otherwise great relationship with them over $35 so hopefully they do the right thing and agree to cover it right away.

Like I said I have been very happy with all my vendors (including these two) so far and everything has been going sooooo smoothly up to this point so I guess I don’t have too much to complain about but I can’t help but feel frustrated after these few bad interactions. I do feel a bit better already just venting about it here though!!

Vendor Vent

Can I ask who your DOC is? I recently had an issue with my DOC not returning emails but there was a reason for it so I didnt know if it was the same one.

Vendor Vent

why wouldn't they have their mail forwarded? They're a business so they of all people SHOULD have their mail forwarded. It costs a dollar and they can just do it online!!!!!

Vendor Vent

I have to be honest and say that I think you're being a little hasty in complaining about her communication so soon. You said yourself that she had been very responsive up until now, it has only been 2 days since u emailed her and you only called her this afternoon. Keep in mind that many of these day of coordinators are self-employed and have other jobs in addition to wedding planning. If she doesn't respond by Sunday, I would say you have grounds to be upset and if you don't feel comfortable mailing a deposit then simply don't until you speak with her.

Sometimes I think us brides on here get a little too judgmental with the vendors. We forget that they're people with lives too. I understand business ethics are important but some of us can get pretty demanding and don't manage our own expectations because we're so involved in our own lives. I'm putting myself in this category because I've gotten frustrated too but we really have to remember the bigger picture and realize that everything will work out fine... Just have patience

Re: Vendor Vent

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Posted by EAY213

I have to be honest and say that I think you're being a little hasty in complaining about her communication so soon. You said yourself that she had been very responsive up until now, it has only been 2 days since u emailed her and you only called her this afternoon. Keep in mind that many of these day of coordinators are self-employed and have other jobs in addition to wedding planning. If she doesn't respond by Sunday, I would say you have grounds to be upset and if you don't feel comfortable mailing a deposit then simply don't until you speak with her.

Sometimes I think us brides on here get a little too judgmental with the vendors. We forget that they're people with lives too. I understand business ethics are important but some of us can get pretty demanding and don't manage our own expectations because we're so involved in our own lives. I'm putting myself in this category because I've gotten frustrated too but we really have to remember the bigger picture and realize that everything will work out fine... Just have patience

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I totally agree with you that us brides can be a bit much at times. I guess what is throwing me off is she responded to all my other emails/phonecalls no matter what day or time pretty much instantaneously. This business is her full time job which is one of the things I liked about her. Normally I wouldn't think twice about someone taking a day or two to respond but she indicated to me that she would only hold my date till the end of the weekend and after that wouldn't make any guarantees. I was just hoping to lock her in for good a bit faster than how its going. Is it totally obnoxious if I call again today to try and get a hold of her?

Vendor Vent

Melissa, I get like that too, so I feel you. Sending hugs your way!

I would not feel bad about calling again, I think it's warranted, and trust me, she's probably seen much worse than you.

Re: Vendor Vent

I understand why you're hesitant about the DOC. I've canceled appointments with vendors because they weren't able to follow up with me in a timely manner. I work in a business where following up and communicating with clients is very important, so I find it unacceptable when someone can't even respond to me. ESPECIALLY a DOC and ESPECIALLY when you're sending them money! Who is your DOC btw? If you want FM me. My DOC is fabulous and came highly recommended by a family friend.

As for the $35, I hope they do the right thing and cover the cost. I don't get why they're not forwarding their mail though.

I hope everything works out!

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Posted by scottsbride

Can I ask who your DOC is? I recently had an issue with my DOC not returning emails but there was a reason for it so I didnt know if it was the same one.

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This.

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Posted by Pinkisles

Melissa, I get like that too, so I feel you. Sending hugs your way!

I would not feel bad about calling again, I think it's warranted, and trust me, she's probably seen much worse than you.

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Thanks Gina! I'm trying to be patient hehe

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Posted by EAY213

I have to be honest and say that I think you're being a little hasty in complaining about her communication so soon. You said yourself that she had been very responsive up until now, it has only been 2 days since u emailed her and you only called her this afternoon. Keep in mind that many of these day of coordinators are self-employed and have other jobs in addition to wedding planning. If she doesn't respond by Sunday, I would say you have grounds to be upset and if you don't feel comfortable mailing a deposit then simply don't until you speak with her.

Sometimes I think us brides on here get a little too judgmental with the vendors. We forget that they're people with lives too. I understand business ethics are important but some of us can get pretty demanding and don't manage our own expectations because we're so involved in our own lives. I'm putting myself in this category because I've gotten frustrated too but we really have to remember the bigger picture and realize that everything will work out fine... Just have patience

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I am using cheeky glam and unless I email on the weekends and they have an event I have a response in less then ten minutes. I have received responses at 2 am after events as well. I know we can be demanding and maybe I am just spoiled w cheeky but I think waiting days is unacceptable unless there is an emergency.

I say reach out one more time if you do not get a response i would call or look at your second choice.

Hth

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Posted by MommaMia

I am using cheeky glam and unless I email on the weekends and they have an event I have a response in less then ten minutes. I have received responses at 2 am after events as well. I know we can be demanding and maybe I am just spoiled w cheeky but I think waiting days is unacceptable unless there is an emergency.

I say reach out one more time if you do not get a response i would call or look at your second choice.

Hth

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I tried calling and emailing one last time yesterday and still heard nothing. It's been almost a week so I am moving on with my second choice. It was honestly a toss up between the two in the first place, I really loved both and the prices were identical so I'm not missing out. I emailed her last night telling her I want to book and had the contract waiting for me when I woke up this morning. I am glad this happened before I was already booked. I am actually really excited to be working with this other company, I recently was told of another great experience working with her so I know I'm making a great choice. Thanks for all the support girls!!

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Posted by melnmatt2013


I tried calling and emailing one last time yesterday and still heard nothing. It's been almost a week so I am moving on with my second choice. It was honestly a toss up between the two in the first place, I really loved both and the prices were identical so I'm not missing out. I emailed her last night telling her I want to book and had the contract waiting for me when I woke up this morning. I am glad this happened before I was already booked. I am actually really excited to be working with this other company, I recently was told of another great experience working with her so I know I'm making a great choice. Thanks for all the support girls!!

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Re: Vendor Vent

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Posted by melnmatt2013

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Posted by MommaMia

I am using cheeky glam and unless I email on the weekends and they have an event I have a response in less then ten minutes. I have received responses at 2 am after events as well. I know we can be demanding and maybe I am just spoiled w cheeky but I think waiting days is unacceptable unless there is an emergency.

I say reach out one more time if you do not get a response i would call or look at your second choice.

Hth

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I tried calling and emailing one last time yesterday and still heard nothing. It's been almost a week so I am moving on with my second choice. It was honestly a toss up between the two in the first place, I really loved both and the prices were identical so I'm not missing out. I emailed her last night telling her I want to book and had the contract waiting for me when I woke up this morning. I am glad this happened before I was already booked. I am actually really excited to be working with this other company, I recently was told of another great experience working with her so I know I'm making a great choice. Thanks for all the support girls!!

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Sounds like your gut feeling was right and you definitely gave enough opportunity for them to respond or take action. Their loss, your gain... it all works out in the end :) Glad you're happy with your choice because that's what counts!