Zales engagement rings (VENT!!)

Original post by GinaBambina08

Mar 23, 2007 02:16 PM

Has anyone who got their engagement ring from zales had any problems with it?? I've only been wearing my engagement ring for 2 months and a stone falls out! I don't even wash my hands with it on, i'm soo gentle with it.. But anyway, me and FH go back to zales and they tell me they'll repair the ring and it'll be ready in TWO MONTHS! So I'm supposed to go two months without a frickin engagement ring (that i've been only wearing for two months!) because they don't know how to make their rings properly! And they won't even give me a replacement ring to wear in the meantime! Has anyone else had any problems like this?

klovess14 Posted: Mar 23, 2007 10:33 PM

Re: Zales engagement rings (VENT!!)

I didn't get my ring from Zales but a friend of mine did and within a month her stone fell out. I don't remember it taking 2 months to get it back, however, when she did get it back it wasn't her original stone. The one she recieved was about the same size but much yellower. She went back and they told her that it must have gotten mixed up with someone elses diamond. I don't know about any of you but I examined my ring with a fine tooth come and know exactly where I need to look on my diamond (one of the girdle cuts is larger on one side) so that way I know that it is my diamond.

LuckyMe Posted: Mar 23, 2007 10:55 PM

Re: Zales engagement rings (VENT!!)

Posted by GinaBambina88

Posted by LuckyMe

Just beware once you have your ring fixed or touched at another jeweler it void any warranty you have with Zales, because they feel that it could be the fault of the other jeweler if something goes wrong.

really? that's a good point...but how would they find out? Can't I just lie, lol? Is there anyway they would be able to find out I went to another jeweler unless I admit it to them..

Ya know I dont know. I guess you could but Im not sure.