Re: anybody who works in retail, i have a question
it is just SO frustrating and annoying!
Member since
anybody who works in retail, i have a question
Original post by Espo22
OK, i have a bit of a situation which seems like this is all i deal with lately![]()
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Ill explain the situation and then ask for the info i need.
Ok so 2 weeks ago i bought something at swarovski, it was the wrong price so had to do a return and about $160 was supposed to be put back into my bank account since i used a debit card. I even asked the girl right after how long it will take until its back into my account and she said it should go in right away. Well days go by and nothing, i called them 3x and the people who pick up dont even know w** is going on. FINALLY today i call and this lady was able to help me, she found the transaction from the date i told her and then said to me that the return was done and that instead of cash back the cashier did store credit, now im annoyed and told the lady that i specifically asked the girl ahead of time if they do cash back or store credit and she said they do both so i can pick which one i want and i said cash back, and like i said above i even asked the girl 'when will the money be put back into my account'. The lady i spoke to today said that they do both but the girl must've messed up and instead of putting it down as cash back return she did store credit and must've not even realized. So i told her that sorry but i dont want store credit, i want the cash. First she tells me 'well you would have this store credit for a long time and can use it whenever so its not bad' i said NO its not what i want and not what i need at the moment and its not my mistake. She said once its put as store credit in the computer they cant reverse it. She said however, they can have the accountant who goes there once a week to try and fix it, she took down my info and said she'll have the accountant call me on monday when she is in.
Ok i am really annoyed, i dont know what is going on that i keep dealing with idiots. I even sit and think 'did i do anything wrong, did i not make myself clear' but NO that is not the case, when i mess up i say it, i messed up yesterday when purchasing from paper presentation and i took it as money lost bc it was my mistake.
But here is my question. Is it really true that they cant reverse it? I really don't see what the big deal is, they see it was a return, i dont want the store credit and its not my fault that one of their employees did that without even knowing herself since right after she did the return she told me that the money should be back into my account right away. Do i really have to wait for the accountant to do something? and will she be able to? What can i do or ask? This is BS that i have to deal with it bc of their mistake. Its not ALOT of money but its still $160 that is mine and gone for no reason
Ill explain the situation and then ask for the info i need.
Ok so 2 weeks ago i bought something at swarovski, it was the wrong price so had to do a return and about $160 was supposed to be put back into my bank account since i used a debit card. I even asked the girl right after how long it will take until its back into my account and she said it should go in right away. Well days go by and nothing, i called them 3x and the people who pick up dont even know w** is going on. FINALLY today i call and this lady was able to help me, she found the transaction from the date i told her and then said to me that the return was done and that instead of cash back the cashier did store credit, now im annoyed and told the lady that i specifically asked the girl ahead of time if they do cash back or store credit and she said they do both so i can pick which one i want and i said cash back, and like i said above i even asked the girl 'when will the money be put back into my account'. The lady i spoke to today said that they do both but the girl must've messed up and instead of putting it down as cash back return she did store credit and must've not even realized. So i told her that sorry but i dont want store credit, i want the cash. First she tells me 'well you would have this store credit for a long time and can use it whenever so its not bad' i said NO its not what i want and not what i need at the moment and its not my mistake. She said once its put as store credit in the computer they cant reverse it. She said however, they can have the accountant who goes there once a week to try and fix it, she took down my info and said she'll have the accountant call me on monday when she is in.
Ok i am really annoyed, i dont know what is going on that i keep dealing with idiots. I even sit and think 'did i do anything wrong, did i not make myself clear' but NO that is not the case, when i mess up i say it, i messed up yesterday when purchasing from paper presentation and i took it as money lost bc it was my mistake.
But here is my question. Is it really true that they cant reverse it? I really don't see what the big deal is, they see it was a return, i dont want the store credit and its not my fault that one of their employees did that without even knowing herself since right after she did the return she told me that the money should be back into my account right away. Do i really have to wait for the accountant to do something? and will she be able to? What can i do or ask? This is BS that i have to deal with it bc of their mistake. Its not ALOT of money but its still $160 that is mine and gone for no reason
