RANT - Lillette's - UPDATED
I will start off by saying, I know a lot of you have had great experiences there, so please dont jump down my throat for expressing my thoughts on this place and my particular ordeal.
I went to Lillette's this past Sat to try on dresses and had a particular dress in mind (the one I just bought) that they did not carry but told me they could order for me. I went to try it on at another salon yest and called Lillette's to ask how much they were asking for it. They wanted a few hundred more and when I told them how much i was quoted (they asked) they told me that the manufacturer does not allow for this dress to be sold less than a certain amount and if they found out that it was being sold at that price they would stop doing business with that salon.
So, I buy the dress at the less expensive price and today had a question about the train so i called the salon to ask. The owner, who was so nice and measured me herself yest, told me politely after answering my question that she got a call from the manufacturer after i left yest claiming that a Long Island salon called and informed them that they were selling the dress too low - and USED MY NAME that this LI salon had given them. I was FUMING. Seriously, my blood was boiling. I get that its a cut throat business with price wars and whatnot, but how dare you have the audacity and unprofessionalism to bring a potential bride of your shop into the situation. I was mortified when the owner told me this. Completely embarrassed.
I am thoroughly disgusted with the way Lillette's handled this situation - Donna specifically, since she was the one that ratted them out at MY expense - and they will be hearing EXACTLY how I feel about the situation the minute they open tomorrow morning. I may have been sweet as pie Saturday, but tomorrow the claws come out.
I went to Lillette's this past Sat to try on dresses and had a particular dress in mind (the one I just bought) that they did not carry but told me they could order for me. I went to try it on at another salon yest and called Lillette's to ask how much they were asking for it. They wanted a few hundred more and when I told them how much i was quoted (they asked) they told me that the manufacturer does not allow for this dress to be sold less than a certain amount and if they found out that it was being sold at that price they would stop doing business with that salon.
So, I buy the dress at the less expensive price and today had a question about the train so i called the salon to ask. The owner, who was so nice and measured me herself yest, told me politely after answering my question that she got a call from the manufacturer after i left yest claiming that a Long Island salon called and informed them that they were selling the dress too low - and USED MY NAME that this LI salon had given them. I was FUMING. Seriously, my blood was boiling. I get that its a cut throat business with price wars and whatnot, but how dare you have the audacity and unprofessionalism to bring a potential bride of your shop into the situation. I was mortified when the owner told me this. Completely embarrassed.
I am thoroughly disgusted with the way Lillette's handled this situation - Donna specifically, since she was the one that ratted them out at MY expense - and they will be hearing EXACTLY how I feel about the situation the minute they open tomorrow morning. I may have been sweet as pie Saturday, but tomorrow the claws come out.
