anybody who works in retail, i have a question

OK, i have a bit of a situation which seems like this is all i deal with lately

Ill explain the situation and then ask for the info i need.

Ok so 2 weeks ago i bought something at swarovski, it was the wrong price so had to do a return and about $160 was supposed to be put back into my bank account since i used a debit card. I even asked the girl right after how long it will take until its back into my account and she said it should go in right away. Well days go by and nothing, i called them 3x and the people who pick up dont even know w** is going on. FINALLY today i call and this lady was able to help me, she found the transaction from the date i told her and then said to me that the return was done and that instead of cash back the cashier did store credit, now im annoyed and told the lady that i specifically asked the girl ahead of time if they do cash back or store credit and she said they do both so i can pick which one i want and i said cash back, and like i said above i even asked the girl 'when will the money be put back into my account'. The lady i spoke to today said that they do both but the girl must've messed up and instead of putting it down as cash back return she did store credit and must've not even realized. So i told her that sorry but i dont want store credit, i want the cash. First she tells me 'well you would have this store credit for a long time and can use it whenever so its not bad' i said NO its not what i want and not what i need at the moment and its not my mistake. She said once its put as store credit in the computer they cant reverse it. She said however, they can have the accountant who goes there once a week to try and fix it, she took down my info and said she'll have the accountant call me on monday when she is in.

Ok i am really annoyed, i dont know what is going on that i keep dealing with idiots. I even sit and think 'did i do anything wrong, did i not make myself clear' but NO that is not the case, when i mess up i say it, i messed up yesterday when purchasing from paper presentation and i took it as money lost bc it was my mistake.

But here is my question. Is it really true that they cant reverse it? I really don't see what the big deal is, they see it was a return, i dont want the store credit and its not my fault that one of their employees did that without even knowing herself since right after she did the return she told me that the money should be back into my account right away. Do i really have to wait for the accountant to do something? and will she be able to? What can i do or ask? This is BS that i have to deal with it bc of their mistake. Its not ALOT of money but its still $160 that is mine and gone for no reason

i dont remember your original post but did they actually ring the item up twice? i think that was what you said?

this is a long shot but can you return your item for cash.... and then use the store credit to rebuy it?


Edit: or tell them because its their mistake, you will buy something today with the store credit and you want to return it for cash, if they can do that.

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Posted by bluegreen08

i dont remember your original post but did they actually ring the item up twice? i think that was what you said?

this is a long shot but can you return your item for cash.... and then use the store credit to rebuy it?

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yeah i was charged wrong price so right after did it as a return like the girl told me to.

what i bought from swarovski was a gift for somebody that i already gave them.

omg dont know how that happened

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Posted by MrsDtoBe

Sorry to hear they are such idiots and that you have to deal with them. What if you asked them for their corporate number and call and complain? That should scare them if they care enough about their jobs.

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Oh good idea, i should just call the corporate number myself. Thank you

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Posted by mariaobride

denise I am sorry that happened to you- can you ask to speak to a Manager there has to be some way this issue can be solved it wasn't your fault I never worked in retail but even if that is the case and they can't reverse your credit to a refund there has to be some compromise-

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this is what the manager told her, the manager told her this while i was on the phone with her. I know, they basically told me 'oh we made a mistake but you have to deal with it' i really doubt this is how its done.

Umm $160 is a lot of money.

They should atleast be able to give you the cash back, if nothing else.

I'd ask to speak to a manager, and if the manager doesn't help, I'd threaten a complaint with the BBB.

I'd be ticked.

There is a way they can fix it for you.

First off you should call their corporate customer service and file a complaint against the store. This is absolutely ridiculous

Secondly, what they need to do is physically in the store repurchase the item for the incorrect price with the store credit. Then have them return it again and put the balance on your card. They should accommodate you and do this because they made the error.

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Posted by MrsHtobe

Umm $160 is a lot of money.

They should atleast be able to give you the cash back, if nothing else.

I'd ask to speak to a manager, and if the manager doesn't help, I'd threaten a complaint with the BBB.

I'd be ticked.

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it is alot to just lose on thats why i am so annoyed. Its not like oh its off by $5 and thats what i am owed lol.

Well i guess ill see what the accountant says if she cant help then i am putting in a complaint.

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Posted by Mici n KC

There is a way they can fix it for you.

First off you should call their corporate customer service and file a complaint against the store. This is absolutely ridiculous

Secondly, what they need to do is physically in the store repurchase the item for the incorrect price with the store credit. Then have them return it again and put the balance on your card. They should accommodate you and do this because they made the error.

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what if i dont have the item, it was a birthday gift for somebody and i gave it to them already

I used to work retail during college, but I am not sure if it is really 'true' because they don't even tell their sales associates the truth half the time.

Here's what I would do:

1) Physically show up in the store with all the receipts and demand to speak to the manager IN PERSON. If you're concerned about when the manager will be there, call ahead and find out. Tell the manager this is not your mistake - this entire thing is their mistake, from the first thing with being charged the wrong price to the second thing with issuing store credit.

2) If they don't automatically reverse it right then and there, tell them you are a) calling their REGIONAL manager and their DISTRICT manager AND that b) you are reporting them to Swarovksi corporate headquarters and c) that you're reporting them to the better business bureau.

I really think they will give you your money back right then and there, but if they don't, I can help you do all the things listed in #2. I have done them before. By doing these things, I got Nextel to give me hundreds of dollars after they screwed me over with something and I got cablevision to give me a free month of cable, internet and phone plus free delivery and installation of a DVR box after they botched another installation of a phone line.

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Posted by Espo22

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Posted by mariaobride

denise I am sorry that happened to you- can you ask to speak to a Manager there has to be some way this issue can be solved it wasn't your fault I never worked in retail but even if that is the case and they can't reverse your credit to a refund there has to be some compromise-

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this is what the manager told her, the manager told her this while i was on the phone with her. I know, they basically told me 'oh we made a mistake but you have to deal with it' i really doubt this is how its done.

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yea I have a feeling also it can be fixed just the matter of who wants to work that day.. like the other poster said call corporate - that is insane

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Posted by Espo22

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Posted by Mici n KC

There is a way they can fix it for you.

First off you should call their corporate customer service and file a complaint against the store. This is absolutely ridiculous

Secondly, what they need to do is physically in the store repurchase the item for the incorrect price with the store credit. Then have them return it again and put the balance on your card. They should accommodate you and do this because they made the error.

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what if i dont have the item, it was a birthday gift for somebody and i gave it to them already

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The item number/sku is on the receipt. They can use that info. You don't need the actual item. Do you have the names of the people you spoke with at the store? You want to deal with them directly so you're not repeating your story 100 times.

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Posted by cds58019

I work in retail and they can DEFINITLY reverse it. If not, they should be able to do a, what my store calls, a petty cash aout of their register and then just void your store credit. They probably cant put it back onto your card but they can definitly give you the cash. They are just BS'ing you.

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hey cash given right to me is good too lol, i wouldn't mind that at all. Thank you SO much, i am definitely going to say this to them about how to do it since it seems they cant figure it out. Or maybe they are just covering the persons a** who messed up.

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Posted by Espo22

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Posted by Mici n KC

There is a way they can fix it for you.

First off you should call their corporate customer service and file a complaint against the store. This is absolutely ridiculous

Secondly, what they need to do is physically in the store repurchase the item for the incorrect price with the store credit. Then have them return it again and put the balance on your card. They should accommodate you and do this because they made the error.

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what if i dont have the item, it was a birthday gift for somebody and i gave it to them already

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You said they looked up your transaction from the first time so they can just do that again and use the same sku # or barcode from there.

denise call the corporate # and ask for the presidential claim department. my dad (works in finance) siad every company has a presidential claim dept and when you speak to them it is easier to complain and get what you want...because well it's like talking to the president of the company.

but def call and complain that is ridiculous that they pretty mucuh know they made a mistake but can't do anything about it