Top Notch! James and his staff always makes sure we are happy. We used them for our wedding and our airport transportation and I couldn't be any happier with them!
THEY ABANDONED MY GRANDMOTHER. I will start by saying we booked 2 limos- one for myself which was on time, clean and with a courteous driver. We then booked a second limo for the elderly folks in my family- my 83 year old house-bound grandmother and her siblings. As far as I know her limo ride to my wedding was uneventful, with the exception that the driver went to the East Wind Inn rather than the Cottage as we requested (he drove to the cottage after calling my mother for clarification). The ride home, on the other hand, was a different story. The driver dropped my grandmother and her brother and his wife off at a house down the block rather than at her own home. As it was after midnight and dark out, my relatives did not realize until they were out of the limo and on the sidewalk. By that time the driver had taken off!! My grandmother has difficulty walking and needs assistance/uses a walker. She had to walk the length of at least 15 houses not to mention cross a street after midnight in the dark with uneven sidewalks. The fact that a limo driver would leave without ensuring his passengers entered their home safely is appalling to me. When my mother (who booked the limo) called to complain, they were flippant in their attitude and did absolutely nothing to compensate for their mistake. As she pointed out, what was a joyous day could have easily turned into a tragedy had my grandmother fallen or been struck by a car. I am absolutely horrified by their actions as well as the way they handled things after the fact and will never recommend their company, much less use their services again.