Chateau La mer Brides, my expeience at Black forest Bakery

So I called a week ago and made an appointment there thinking that that meant that we would be helped in our decision, and maybe sample some cakes, work together to come up with something that we wanted... WRONG. The woman gave me 8 pictures to look at, and then hlped other customers, all of the pictures were of your basic plain cakes with flowers being the most creative decoration. After ten minutes she calls us over and says "OK what do you like" so i said none of these I would like fairly plain cake with shells on it, to which she immediately responded "$75 extra." She as like what icing, and i asked her to explain what types there were she now looked at me like i was a moron, sorry ive never gotten a wedding cake before! And she says whipped cream or butter cream, i asked fondant and again she immediaely snaps back and says "$150 extra." - Now im thinking she thimks im poor and stupid! At this point i was pretty annoyed with her attitude and how unhelpfull she was. SO i replied CLM has anoher bakery i can choose rom maybe they offer shells standard, and then another lady there starts bashing them and says theyre "Brand X." So needless to say we left...

Stopped in at the other smaller less known mom & pop type bakery Villa Bella, with no appointment, and the baker/owner was this sweet italian man, he shows me a book with some really nicer style cakes, I ask him about the shells he says "hey no problem" whatever you want. tells me to find a picture and we'll figure it out, he also offered fondant without the extra charge, he said (in an italian accent) "hey i work it out with Chateau la mer no problem." So i dont care if Black forest is the better known bakery due to theyre service i am gladly going to go to Villa Bella!!!

My advice when you go cake "shopping" bring pics of what you want because the odds are that the bakery wont have the picture of what you would like. I ound some and will be going back to Villa Bella

Re: Chateau La mer Brides, my expeience at Black forest Bakery

First I want to say that I am so sorry that happened. I have used Black Forest for years for every special occasion and never had a problem. I would have to call and speak with the owner/manager and tell them why you aren't using them.

Re: Chateau La mer Brides, my expeience at Black forest Bakery

I agree with LIPrincess00. But I am glad that you are happy with your bakery!

Re: Chateau La mer Brides, my expeience at Black forest Bakery

The cookies and pastries they use for the weddings at CLM are from Villa Bella... we enjoyed them so much at the tasting that went and found the bakery to get some more! :) I will definetly have to check there before heading to Black Forrest... at least one of them worked for you!

Thanks for letting us know ahead of time! :)

Re: Chateau La mer Brides, my expeience at Black forest Bakery

Hey, thanks for the heads up. I have a cake I want that I'm worried both bakeries would have given me a hard time with, but it sounds like at least one of them is going to be very accomodating!

Re: Chateau La mer Brides, my expeience at Black forest Bakery

That was so nice of you to post a detailed review! I have always wondered about that black forest bakery.

Re: Chateau La mer Brides, my expeience at Black forest Bakery

I have to say I am very surprised at Black Forest I also, have used then forever BUT the pastries from Villa Bella are the BEST I go there all the time YUMMY!!!!!

Re: Chateau La mer Brides, my expeience at Black forest Bakery

i know exactly what and who you mean - ask for TOM at black forest (the owner). he was a whole different ball game and i brought my own picture and they are creating it (with fondant which they only charged me $100 for). we'll see how it goes on sat i guess...

Re: Chateau La mer Brides, my expeience at Black forest Bakery

I live right around the corner from the black forest, so Im always there. I know EXACLTY what your talking about. Im not crazy about the service there, but I go back because their pastries and cakes are wonderful. But Im glad the other bakery worked out for you. Always go with your gut instinct.

PS - I would mention something to CLM