Re: Vday florist delivery vent update info

I'm so sorry to hear this! I hope you still had a good V-day with FH!

Re: Vday florist delivery vent update info

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Posted by ewickens

I'm so sorry to hear this! I hope you still had a good V-day with FH!

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thank you

Re: Vday florist delivery vent update info

Sorry about that!! Some people should realize that being rude just adds insult to injury when you're calling about their phuck up!!!

Glad to hear you were able to salvage the rest of your valentine's with FH.

Re: Vday florist delivery vent update info

She wasn't getting any on V-day and thats why she was rude to you!

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Posted by BKtoLI

Sorry about that!! Some people should realize that being rude just adds insult to injury when you're calling about their phuck up!!!

Glad to hear you were able to salvage the rest of your valentine's with FH.

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thanks, the rest of vday was great i loved spending time with FH and dinner was amazing. i highly recommend Bann thai in forest hills to everyone who wants to try it out.

Re: Vday florist delivery vent update info

I wouldn't be the least bit surprised if this is the same large company that screwed up 3 orders in one year.

1st was my ex fiancee sent me roses on our anniversary. He told them it was the 13th. They had it down as the 15th. Needless to say he was pissed when I didn't have my flowers on time.

2nd was my boss at the time always got a dozen red roses on Valentine's from her DH. That year they mixed up her order with someone cross town. They actually had to meet each other and exchange the flowers!!!

3rd one was a screw up but in a good way, my flowers (red carnations) got delivered the day before Valentine's instead of on Valentines. It was a screw up, but I was pleasantly surprised, and just thought my FH at the time was trying to catch me off guard.

It's probably the same company.

Re: Vday florist delivery vent update info

That's horrible! Sorry that your Vday had to be ruined over some nasty lady!!! Can you FM me who the florist was!

Re: Vday florist delivery vent update info

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Posted by BKtoLI

I wouldn't be the least bit surprised if this is the same large company that screwed up 3 orders in one year.

1st was my ex fiancee sent me roses on our anniversary. He told them it was the 13th. They had it down as the 15th. Needless to say he was pissed when I didn't have my flowers on time.

2nd was my boss at the time always got a dozen red roses on Valentine's from her DH. That year they mixed up her order with someone cross town. They actually had to meet each other and exchange the flowers!!!

3rd one was a screw up but in a good way, my flowers (red carnations) got delivered the day before Valentine's instead of on Valentines. It was a screw up, but I was pleasantly surprised, and just thought my FH at the time was trying to catch me off guard.

It's probably the same company.

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you have FM sweetie

Re: Vday florist delivery vent update info

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Posted by JPCP4806

She wasn't getting any on V-day and thats why she was rude to you!

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Re: Vday florist delivery vent update info

that's horrible-- i'm sorry that happened to you and on v-day of all days!!
i had a similar thing happen to me on mothers day. my sister and i ordered tulips for my mom and they sent a potted plant instead and the delivery came so late?! no one knocked so that i could answer, sign, and tell them it was wrong.... they just left the plant and ran.
to make matters worse my nephew sniffed the plant and had a major allergic reaction to it-- his head got all swollen, he looked like a basketball! i was so annoyed, when i called the florist they said that when they run out of something they find the closest thing to what we asked for to send instead. ???
so i said the closes thing you had to tulips was a potted plant?! i said i thought the purpose of placing the order a week in advance was to 'hold' the tulips or for you to place and order for the tulips knowing that we want them. it's kind of like a reservation...
and the people on the phone were SO rude-- i have a feeling that the same company you dealt with is the one i dealt with (they told me to leave the plant on the porch and they would come and get it, they never even tried to make the situation better--I had to demand a refund)--
i'm thinking it's the same place... fm me and let me know when you get a chance...
so sorry again, hope everything else was nice and i hope your fh gets all his money back!!

Re: Vday florist delivery vent update info

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Posted by STBMrsDaniRella

that's horrible-- i'm sorry that happened to you and on v-day of all days!!
i had a similar thing happen to me on mothers day. my sister and i ordered tulips for my mom and they sent a potted plant instead and the delivery came so late?! no one knocked so that i could answer, sign, and tell them it was wrong.... they just left the plant and ran.
to make matters worse my nephew sniffed the plant and had a major allergic reaction to it-- his head got all swollen, he looked like a basketball! i was so annoyed, when i called the florist they said that when they run out of something they find the closest thing to what we asked for to send instead. ???
so i said the closes thing you had to tulips was a potted plant?! i said i thought the purpose of placing the order a week in advance was to 'hold' the tulips or for you to place and order for the tulips knowing that we want them. it's kind of like a reservation...
and the people on the phone were SO rude-- i have a feeling that the same company you dealt with is the one i dealt with (they told me to leave the plant on the porch and they would come and get it, they never even tried to make the situation better--I had to demand a refund)--
i'm thinking it's the same place... fm me and let me know when you get a chance...
so sorry again, hope everything else was nice and i hope your fh gets all his money back!!

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thats horrible.

Re: Vday florist delivery vent update info

Wow...I hate rude (and stupid) people. Sorry about the flowers.

Re: Vday florist delivery vent update info

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Posted by franksgirl323

Wow...I hate rude (and stupid) people. Sorry about the flowers.

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ehh the flowers dont bother me the ones FH had waiting for me when he pciked me up were beautiful. its the poor customer service that really pisses me off.

Re: Vday florist delivery vent update info

Wow! HOW RUDE!!! I can't believe these people get away with treating people like this!

Another reason why I can't stand V-day...

Re: Vday florist delivery vent update info

I am STILL waiting on the flowers that were supposed to be delivered to me on VDay :(

I am actually on hold with ftd.com right now to dispute the charges for FH (he is too busy at work to do it)....and the hold time is 45 MIN!!!!!

FH is so sweet...he brought flowers home for me last night, but he was so pissed I didn't get the ones he ordered for me....

They are still not here - where are they??? Ugh.

Re: Vday florist delivery vent update info

Ok...now I'm not saying that what happened to you was right or that the woman you spoke to was correct in the way that she spoke to you but as someone with experience in the retail floral industry... let me shed some light on the topic...

The busiest week for retail florist is Mother day
the busiest single day is VD
everyone who orders flowers for VD expects to have them delivered on the day with the majority of deliveries expected between the hours of 9-5. NO RETAIL FLORIST would EVER promise anyone a timed delivery on VD. They will say 'we will do the best we can but do not promise that it will be there by 5'.
As far as pricing and paying so much- we'll that is because the wholesale price of roses goes up by 250% or more. WE pay that much more because they pay that much more. Not to say that the mark up on a rose is crazy to begin with.
As far as the attitude- no excuse! But we have to remember that this woman has probably worked from 7 or 8am on Monday till about 11pm -1am and has probably been at that flower shop for 80 or more hours the week of VD.
Also... the amount of deliveries which can be normally anywhere from 15-20 deliveries in a regular retail business day from a busy shop, shoots up to about 200 or more on VD. Most shops have to hire people to drive for the day that are not accustomed to delivering flowers. So the margin of error increases as well unfortunately.

I know it ***** and it is unfortunate that it happened to you, but I just thought that I would fill you girls in on what the horrors of the day brings in a retail flower shop.
My suggestion, tell your FHs to surprise you during an unexpected time with flowers, when they are not so expensive and when the shops are not so crazed. Tell him that the candies (Godiva preferably
) and dinner are fine for the actual day and have him pleasantly surprise you with flowers at another time when you would least expect it. Plus the quality and especially the price will be better at any other time of the year... with the exception of the week of Mother day.
If a retail shop makes a mistake, they will most of the times make good for it. I would just ask to speak with someone else at the shop and try not to speak to the woman who gave you the tude.

Hope you had a great VD and please do not get upset with me for stating this, I just wanted to try and shed some light on why it would happen.

Happy Valentines everyone.

Re: Vday florist delivery vent NOW HAVE THE ACTUAL FLORIST INFO

I now have the full address/location FM me for details.

Re: Vday florist delivery vent NOW HAVE THE ACTUAL FLORIST INFO

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Posted by happybride11-5-06

Ok...now I'm not saying that what happened to you was right or that the woman you spoke to was correct in the way that she spoke to you but as someone with experience in the retail floral industry... let me shed some light on the topic...

The busiest week for retail florist is Mother day
the busiest single day is VD
everyone who orders flowers for VD expects to have them delivered on the day with the majority of deliveries expected between the hours of 9-5. NO RETAIL FLORIST would EVER promise anyone a timed delivery on VD. They will say 'we will do the best we can but do not promise that it will be there by 5'.
As far as pricing and paying so much- we'll that is because the wholesale price of roses goes up by 250% or more. WE pay that much more because they pay that much more. Not to say that the mark up on a rose is crazy to begin with.
As far as the attitude- no excuse! But we have to remember that this woman has probably worked from 7 or 8am on Monday till about 11pm -1am and has probably been at that flower shop for 80 or more hours the week of VD.
Also... the amount of deliveries which can be normally anywhere from 15-20 deliveries in a regular retail business day from a busy shop, shoots up to about 200 or more on VD. Most shops have to hire people to drive for the day that are not accustomed to delivering flowers. So the margin of error increases as well unfortunately.

I know it ***** and it is unfortunate that it happened to you, but I just thought that I would fill you girls in on what the horrors of the day brings in a retail flower shop.
My suggestion, tell your FHs to surprise you during an unexpected time with flowers, when they are not so expensive and when the shops are not so crazed. Tell him that the candies (Godiva preferably
) and dinner are fine for the actual day and have him pleasantly surprise you with flowers at another time when you would least expect it. Plus the quality and especially the price will be better at any other time of the year... with the exception of the week of Mother day.
If a retail shop makes a mistake, they will most of the times make good for it. I would just ask to speak with someone else at the shop and try not to speak to the woman who gave you the tude.

Hope you had a great VD and please do not get upset with me for stating this, I just wanted to try and shed some light on why it would happen.

Happy Valentines everyone.

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I can understand its the busy holiday, etc. but there was no reason the woman had to go off on me

Re: Vday florist delivery vent NOW HAVE THE ACTUAL FLORIST INFO

No...none what so ever. But we know what it is like to have a bad day and believe me....i know what it is like in that situation as well. I have seen people working in that environment totally lose it with co-workers and with customers. Like I said, it is inexcusable, but it does happen. That's all I am saying.
Just think of it in this way....at your busiest and most stressful time in your life when you have a million things to do and you just want to finish and be done with it all and then having someone throw a wrench in the middle of it. You would be like..'O S***! I don't need this now'. I'm sure that is what happened and the woman probably snapped. In retail, usually when that happens...its the death of a future sale.
Tell FH to use a different florist, but have him cal that one that made the mistake and have him tell them that...see if they offer something to him to make it up.

Re: Vday florist delivery vent NOW HAVE THE ACTUAL FLORIST INFO FM me for details

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Posted by happybride11-5-06

No...none what so ever. But we know what it is like to have a bad day and believe me....i know what it is like in that situation as well. I have seen people working in that environment totally lose it with co-workers and with customers. Like I said, it is inexcusable, but it does happen. That's all I am saying.
Just think of it in this way....at your busiest and most stressful time in your life when you have a million things to do and you just want to finish and be done with it all and then having someone throw a wrench in the middle of it. You would be like..'O S***! I don't need this now'. I'm sure that is what happened and the woman probably snapped. In retail, usually when that happens...its the death of a future sale.
Tell FH to use a different florist, but have him cal that one that made the mistake and have him tell them that...see if they offer something to him to make it up.

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sorry, then the flower shops need to overstaff themselves in anticipation for holidays....this is their business....figure out how to make it work, and never be rude to a customer EVER.